CSR Inside Sales

Company: Eastern Propane
Location: Rochester
Posted on: February 17, 2026

Job Description:

Job Description Job Description CUSTOMER SERVICE REPRESENTATIVE – INSIDE SALES Rochester, NH – Full Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? Extensive benefits including 100% paid insurance options Matched 401(k) options Employee & family fuel discounts for your home State of the art Training Center 3.5 Weeks paid time off 7 paid holidays Veteran’s Day paid holiday for active military and veterans Opportunity for growth Complimentary coffee, snacks, and Thanksgiving turkey Shortened summer hours – full pay, shorter days Wellness reimbursement (gym, exercise classes, and more) Tuition reimbursement Additional voluntary benefits Pet insurance About this opportunity This position is responsible for efficiently answering phone calls from prospective customers and scheduling appointments to meet with one of our outside sales representatives (Energy Consultants). This role works closely with the Energy Consultants, Marketing Team, and Operations Teams to effectively grow the business and retain current customers. This position will support the sales process from the initial appointment to the account set up and installation using supporting software programs. The ability to multi-task, prioritize, and effectively manage customer calls and other administrative responsibilities is essential. What your role will look like Source new sales opportunities through incoming phone calls and email inquiries. Manage and respond to customer inquiries, questions, and concerns accurately and appropriately. Gather detailed customer information and generate leads for sales representatives. Enter complete and accurate lead information into the sales software program. Schedule customer appointments for sales representatives. Review signed proposals from customers and complete new customer account set up. Coordinate scheduling of new customer installations between sales representatives and service departments by creating installation work orders. Support other Customer Care teams with seasonal needs. Be receptive to and successfully complete other duties as assigned. What you’ll bring to this role Education: High school graduate minimum. Experience: Two years of relevant customer service or business experience a plus. Intermediate proficiency in MS Office (Word, PowerPoint, Excel, Outlook). Apply now to heat up your career at Eastern!

Keywords: Eastern Propane, New Bedford , CSR Inside Sales, Sales , Rochester, Massachusetts