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Member Service Representative

Company: PCT Federal Credit Union
Location: West Wareham
Posted on: September 15, 2022

Job Description:

*MEMBER SERVICE REPRESENTATIVE**Reports to: ASSISTANT Branch Manager**Position Purpose*: Perform limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.*JOB RESPONSIBILITIES** Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions* Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.* Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.* Assist with mail or email transactions, when available.* Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the MSR area, including robbery procedures.* Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRA, certificates, debit and credit cards, on-line banking and money orders.* Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.* Place hold on accounts for uncollected funds.* Count, check, and package coins and currency. ATM training* Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.* Ensure that the MSR station is properly stocked with forms, supplies, brochures, etc.* Report malfunctions of MSR computers and other equipment used at the MSR station.* Any and all duties assigned.*PHYSICAL DEMANDS AND WORK ENVIRONMENT*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation's may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finder, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.*NOTE*This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. All duties and responsibilities are essential functions and requirement and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Retirement plan* Tuition reimbursementPhysical setting:* OfficeSchedule:* 8 hour shiftWork Location: One location

Keywords: PCT Federal Credit Union, New Bedford , Member Service Representative, Sales , West Wareham, Massachusetts

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