Front Desk Agent - Falmouth Tides
Company: UnitedService Companies
Location: Falmouth
Posted on: August 6, 2022
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Job Description:
Job Description The Front Desk Agent performs all reception area
duties such as greeting guests, answering guest questions, checking
guests in and out of guestrooms, answering phones, and booking
reservations. The Front Desk Agent also maintains the cleanliness
and organization of the reception/office area. Essential Duties and
Responsibilities The following represents a list of essential
duties and responsibilities; other duties maybe assigned as
required. Welcomes hotel guests and visitors with a warm smile and
a professional demeanor before determining the reason for their
visit and assisting them accordingly. Answers all incoming calls
promptly and professionally, maintaining a positive attitude while
assisting the caller. If unable to help the caller, accurately
determine the proper department/person to transfer the caller to or
take and relay a message. Enters and/or update data related to
guest registration, billing, guestroom assignment, or
cancellations. Handles all guest requests within reason(e.g. making
reservations, booking car service, recommending local attractions,
making arrangements, etc.) Maintains and controls room inventory
and availability. Possesses knowledge of the hotel's credit
policies. Possesses knowledge of hotel products, rates, and special
programs. Distributes guests' mail and packages. Completes "bucket
checks" each shift. Completes checkout procedures for guests.
Balances all departments' accounts and completes all required
back-up documents. Maintains security of guest keys and cash
drawer; counts and verifies the cash at the end of each shift.
Monitors guest accounts and notifies supervisor of any extreme
changes to any guest account or suspicious actions by guests. Runs
a detailed shift audit by employee, and balances daily work to
computers. Resolves guest requests and complaints in cooperation
with appropriate departments. Possesses knowledge of, and uses,
emergency procedures. Communicates all guest and employee issues
with MODs. Maintains cleanliness and organization of Reception
Area.
Performsmaintenancedutiesandcoordinateswithhousekeepingandmaintenancestaff.
Other Duties Opens and closes the hotel as needed. Perform special
projects and other responsibilities as assigned. Perform other
duties as requested by management. Minimum Required Technical
Skills and Qualifications Proficient in Microsoft Office
applications suite. Excellent people skills and possesses a
positive, outgoing, and naturally curious personality. Ability to
work productively with other employees as part of a team.
Demonstrate a high-level of proficiency with computers. Ability to
be a clear thinker in pressure situations and exercise good
judgment. Remain calm and courteous in demanding and difficult
customer situations. Ability to handle obstacles in a positive and
professional manner and to effectively communicate these problems,
along with suggested solutions. Ability to work a flexible workweek
including nights, weekends and holidays.
Education/Certifications/Licensure/Experience High School Diploma
or GED. Previous hotel front desk experience. Previous guest
relations training. Experience in hospitality industry in similar
position, preferred. Language Skills Excellent reading, writing,
and oral proficiency in the English Language. Physical Demands The
physical demands and environmental factors described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Ability to
continuously stand for extended periods of time. Use of hands,
fingers, and forearms to operate computer is repetitive. Occasional
sitting for completion of paperwork. Ability to push/pull cart as
needed. Ability to lift or move objects up to 50 lbs. Standing and
walking is continuous for 4-5 hours at a time. Standing, walking,
bending, kneeling, and ascending and descending stairs are
repetitive movements
Keywords: UnitedService Companies, New Bedford , Front Desk Agent - Falmouth Tides, Sales , Falmouth, Massachusetts
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