IT Technical Support Analyst

Company: Beacon Hill Technologies
Location: New Bedford
Posted on: November 17, 2022

Job Description:

IT Technical Support Analyst - Direct Hire - New Bedford, MA - $70-90K/year Job Description:This Company is looking to add a key member to its IT team to support its growing business. This organization is a leader in distribution with over 200 employees and over 15 locations throughout New England. The IT Infrastructure operates in an MSP supported environment with an internal IT team that provides critical and timely support its employees across a variety of business applications. The ideal candidate for this role has a minimum of 3 years'' experience working with employees or clients on a variety of general IT support matters. They have an entrepreneurial mind set and demonstrate an overall positive, can-do attitude. They are a great teammate, respectful of established protocols and processes while consistently looking for ways to improve IT processes and applications. They are a lifetime learner who enjoys discovering new technologies and is constantly looking to expand their IT skillset.This role will report to the firm''s IT Manager with regular and direct visibility to the owners of the company. This is an onsite position based in New Bedford, MA. IT support provided to branch employees will primarily be accomplished via the phone and/or by remote access to the users'' session. Occasional branch site visits will be required (travel costs will be reimbursed). Experience/Skills Level Required: General IT SupportStrong knowledge of IT and telecommunications infrastructure, hardware and softwareStrong PC skills, proficient with MS Office and windows environmentsUnderstanding of WiFi and tools available to diagnose issuesAbility to independently diagnose and resolve challenging technical issuesAbility to keep up to date with current and future technologiesProven background of providing excellent customer serviceComfortable training new and existing employees on technologyHumility and the ability to escalate issues where there is no clear path to resolution Systems, Network and SecurityWindows Server 2012 - 2019 (installs, configuration, administration)Experience with Active Directory and Group PolicyProven knowledge addressing DNS and DHCP issues and configurations Experience configuring client VPN, RDP and other remote technologies for usersAdminister and troubleshoot printers, file share mappings, and NTFS security permissions.Microsoft Remote Desktop Services (Terminal Services), Brokers and GatewaysDemonstrated experience with Microsoft O365 (setup, configure, troubleshoot), OutlookExperience installing, supporting, and troubleshooting business critical client-server applicationsVirtualization - VMware and Hyper-V - VM deployment, migration and managementScripting - PowerShell and BatchCloud - Azure AD, SharePoint, and OneDriveWindows 10-11, Mac OSX+ and LinuxCollaboration - Microsoft Teams, SharePoint and OneDriveExperience supporting and managing switches, access points, routers and firewallsMeraki, HPE/Aruba preferableWorking knowledge of LAN/WAN architecturesTroubleshoot and diagnose TCP/IP networking issues, VLANs and connectivityExperience with Security Technologies including Endpoint Protection, MFA and EncryptionWorking knowledge of storage technologies including SANs and NASExperience supporting an ERP. Exposure to Progress Database is a plus (not required). ERP is Infor Distribution SX.e on RHEL Responsibilities: Provide general IT support to all levels of the organization and across all departmentsManage an ongoing queue of IT related requests from employees;Work with the IT Manager to identify and prioritize critical requests as neededRespond to requests for technical assistance in person, phone and/or email in a user-friendly and professional mannerKeep end users informed about the status of issuesDiagnose and resolve technical hardware and software issues involving internet connectivity, email issues, VOIP, wireless devices, printers, RF guns and moreWork to support vendors (MSP, ERP consultant, telecommunications vendor, print services company, etc) as needed to resolve technical issues across all business applications and IT related equipmentWork with the IT Manager to negotiate contractsMaintain agreements with IT vendors (i.e. telecommunication, software agreements, etc)Assist IT Manager in maintaining comprehensive documentation of IT environmentMust be able to travel short distances on rare occasions (travel costs to be reimbursed)Occasional weekend, evening, or other non-standard work hours may be requiredOccasional physical effort (i.e. lifting, moving computer equipment)Qualities and Skills Required:Excellent interpersonal, oral and written communication skillsDetail oriented, with excellent time management skillsLogical thinker with strong troubleshooting and problem-solving skillsStrong organizational skills and ability to multi-taskSelf- motivated with ability to work independently as well as in a team environmentAbility to learn new systems and technologies quicklyAttentive to emails and other communications and is consistent and reliablePreferred Certifications and/EducationIT Associates Degree (or equivalent Experience)CompTIA A+, Network+, Security+Cisco CCNAVMware VCPCompensation & BenefitsSalary: Competitive and commensurate with relevant experience and skills.Benefits: Comprehensive healthcare options (BCBS); 401(k), Generous profit sharing planVacation: Earn three weeks paid vacation in first year of employment; four weeks after the completion of nine yearsHoliday''s / Sick Time / Bereavement / Company paid Life insurance and Long Term DisabilityIn addition to brand new offices and conference rooms; the facility offers several amenities for employees to take advantage of; these include an employee gym open 24 hours, a basketball hoop and an expansive patio for team members to enjoy during lunch or during breaks. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to pany Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies'' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers'' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting We look forward to working with you.Beacon Hill. Employing the Future - provided by Dice

Keywords: Beacon Hill Technologies, New Bedford , IT Technical Support Analyst, Professions , New Bedford, Massachusetts