NewBedfordRecruiter Since 2001
the smart solution for New Bedford jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: New Bedford
Posted on: August 4, 2019

Job Description:

Customer Solutions Tech Support You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities:Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements:Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience:Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLauraLC on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, New Bedford , Customer Solutions Tech Support, Other , New Bedford, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Airline Reservationist
Description: Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding (more...)
Company: Mommy Jobs Online
Location: Leominster
Posted on: 08/25/2019

Virtual Assistants
Description: Virtual Assistants Job Duties: Making phone calls on behalf of people. Cancelling their cable a lot harder than it sounds . Scheduling appointments doctors, business, etc Tracking down the best price (more...)
Company: Mommy Jobs Online
Location: Leominster
Posted on: 08/25/2019

Pet Product Brand Ambassador
Description: Job req 4732BR Chuck Latham Associates, the premier pet product service agency, is looking for articulate, outgoing and experienced people
Company: CLA, Inc.
Location: Leominster
Posted on: 08/25/2019


General Merchandise TL
Description: Description: ALL ABOUT TARGET As part of our collaborative and guest-obsessed team, you help us create an experience that makes guestssayI love Target When you work at Target, you're helping every family (more...)
Company: TGT
Location: Methuen
Posted on: 08/25/2019

Shop & deliver groceries car required
Description: Earn money shopping
Company: instacart
Location: Plymouth
Posted on: 08/25/2019

Shop for Shipt - connect with your local community
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Plymouth
Posted on: 08/25/2019

Waxer
Description: Love to help others look and feel fab That is our mission at Beautiful Skin LLC and European Wax Center in Methuen, the leading experts in comfortable, healthy body waxing.
Company: Beautiful Skin
Location: Methuen
Posted on: 08/25/2019

Work From Home
Description: Customer Care Online Automotive Consultant Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, (more...)
Company: Mommy jobs online
Location: Leominster
Posted on: 08/25/2019

Security Officer - PT DoD Cleared Wilmington MA
Description: OverviewWe are North America's leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering and promote from within culture.-- There (more...)
Company: Allied Universal
Location: Methuen
Posted on: 08/25/2019

Get Paid At Home: Surveys
Description: Big Brands
Company: Survey Voices
Location: Peabody
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

New Bedford RSS job feeds