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Client Care Associate Department Head

Company: Cape Cod Veterinary Specialists
Location: New Bedford
Posted on: June 13, 2018

Job Description:

Job Description: Client Care Associate Department Head Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency, critical care hospital with locations in Bourne and Dennis, Massachusetts. Our 24/7 hospitals strive to practice a high standard of care in a compassionate and engaging environment. We are seeking a Client Care Associate (CCA) Department Head to join our team. Responsibilities of the CCA Department Head will include but are not limited to the direct training and overseeing the training of all CCAs in the department, preparing employee schedules and providing adequate staffing, ensuring accuracy of client invoices and payments, and managing accounts receivable and review end of day processing. The Client Care Associate Department Head should consistently contribute to a spirit of pride and excitement in that each employee is part of a team practicing excellent medicine with a high standard of patient, client, and referring veterinarian care. The practices are located on Cape Cod, Massachusetts, a beautiful area famous for its beaches and recreational activities. All staff members at CCVS work some weekend and holiday shifts, as well as paid on call shifts. Benefits include competitive wages, paid vacations and holidays, health, vision and dental insurance, short term disability insurance, Simple IRA, a pet discount policy which includes coverage through veterinary insurance, and a continuing education program. If you are interested in working with us please submit a resume and letter of interest by fax to (508)759-9861 Attn: Jess Bird or email Qualifications: Minimum 4 years of supervisory experience in a Veterinary Hospital. Candidates must be fluent in hospital operations such as, customer service, medical records, phone operations, services and fees, estimates, knowledge of veterinarian(s), hours of operations and hospital flow. Able to deal politely and effectively with clients and employees Work effectively under pressure and display positive leadership skills. Excellent written and oral communication skills Organized, responsible, professional, and flexible Veterinary program/computer experience (Excel, Word) and operation of office equipment such as, fax machine, copy machine, credit card and check terminals. Understanding of CareCredit, Veterinary Insurance, and DVMax

Keywords: Cape Cod Veterinary Specialists, New Bedford, Client Care Associate Department Head, Other, New Bedford, Massachusetts

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