IT Support Specialist
Company: Perennial Resources International
Location: East Hartford
Posted on: April 25, 2024
Job Description:
I have a long term contract opportunity for an IT Support
Specialist to join the team for one of our top tier clients in East
Hartford, CT. It will need a solid candidate supporting Windows 10,
11, O365, as well as Active Directory. Please see job description
below and let me know if you have any questions.
This is an onsite role 5 days a week in East Hartford, CT
Responsibilities:
- Excellent analytical, communication and customer service skills
required.
- Providing client facing onsite deskside support, in-call
phone/live chat diagnostics and troubleshooting and accurately
documenting all incidents & problems issues.
- Initiate IT service management workflow process ensuring tasks
are assigned to the appropriate areas.
- General knowledge of computer hardware and software including
basic knowledge of Microsoft applications,
- Support Windows 10, 11 in a Domain Environment, Office 365,
Active Directory, Azure Active Directory, Intune, Two Factor
Authentication, VPN, and Microsoft Teams.
- Mobile device management experience, IOS, Android
- Ensures customer satisfaction throughout the service delivery
transaction.
- Provides software, hardware installation and support for
desktops and laptops.
- On-site field desktop support to customers
- Installs, maintains, troubleshoots and repairs PCs, associated
software, network peripherals.
- Provide support for Engineering and other non-third party
supported software including installation, licensing and in depth
troubleshooting.
- Support lab devices which may have older operating systems and
are not supported by third party vendors.
- Performs new hire onboarding activities (Login assistance,
software installation etc.)
- Proficient with PC hardware repair and can troubleshoot/resolve
Microsoft Office software and latest Windows operating system
issues Windows 10, Windows 11.
- Work with and support IT team on local and enterprise
initiatives
- Computer building background experience preferred. A+
certification, Specific Manufacturers certifications and/or
training as required. i.e. Dell, Microsoft, COMPTIA, and Network
Plus.
Qualifications:
- High school diploma or G.E.D., Bachelors is preferred
- Six or more years of field support experience
- Excellent communication skills
- Experience working with hardware, software and
peripherals.
- Experience working with customer technology and support
requirements
- Good interpersonal skills to resolve field support
problems
- Strong analytical and attention to details
- Good time management and organizational skills
- bility to resolve complex hardware/software and equipment
problems
- bility to provide guidance to other field engineers
- Experience with AV/ teleconferencing equipment.
- +, Dell, Microsoft, Apple and other related certifications are
a plus.
Lori Sklarski
Senior Technical Recruiter
PRI Technology
P: 973.732.5454 x27
C: 973.432.9968
F: 973.732.5456
Lori.sklarski@pritechnology.com
www.pritechnology.com
Keywords: Perennial Resources International, New Bedford , IT Support Specialist, Other , East Hartford, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...