Customer Service Coordinator
Company: Penske Truck Leasing
Location: New Bedford
Posted on: January 27, 2023
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Job Description:
Position Summary: A Penske Customer Service Coordinator is
focused on working with customers to schedule preventative
maintenance requests, coordinate outside repairs, plan and manage
the shop work plan. This position will be located at the Penske
facility at 1242 Shawmut Avenue in New Bedford, MA. Major
Responsibilities: --- Develop daily and weekly workforce plans by
factoring customer needs, estimated unscheduled repairs, available
parts, technician skill sets and work hours to maximize customer
service and productivity. --- Communicate with customers as needed
for maintenance updates including changes to schedule or work,
billing concerns, or to resolve service issues. --- Assure that all
Penske Rental units are maintained and prepared for customers ---
Ensure parts are available for scheduled work --- Hold vendors
accountable for quality and adherence to schedule for outside work
--- Provide customer service, assuring customers are satisfied and
will return for additional business. --- Maintain shop productivity
by optimizing the work plan --- Coordinate with district billing
clerks as necessary --- Other projects and tasks as assigned by
supervisor Qualifications: --- 2 years of customer service
experience required --- At least 1 year of hands on mechanical
experience required --- 2 years of supervisory experience preferred
--- At least 2 years of service department administration preferred
--- High School diploma or equivalent required --- Associates
Degree, Technical School Degree, or Bachelors Degree preferred ---
ASE certification preferred --- Prior experience with service
scheduling programs and diagnostic programs preferred --- Regular,
predictable, full attendance is an essential function of the job
--- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required. Physical Requirements: -The physical and mental demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. -The
associate will be required to: read; communicate verbally and/or in
written form; remember and analyze certain information; and
remember and understand certain instructions or guidelines. -While
performing the duties of this job, the associate may be required to
stand, walk, and sit. The associate is frequently required to use
hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. About Penske Truck Leasing Penske Truck Leasing Co.,
L.P., headquartered in Reading, Pennsylvania, is a partnership of
Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
A leading global transportation services provider, Penske operates
a premier fleet of vehicles and serves its customers from locations
in North America, South America, Europe, Australia, and Asia.
Penske's product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit to learn more.
Keywords: Penske Truck Leasing, New Bedford , Customer Service Coordinator, Other , New Bedford, Massachusetts
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