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Patient Services Advisor

Company: Southcoast Health
Location: Fairhaven
Posted on: January 20, 2023

Job Description:


Work for One of the World's Best Hospitals!For Three Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!We are searching for a Patient Services Advisor to work in our new service center (at this time all work will be on site in the service center). Advisor will accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. Position will explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols. Position may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.


  • Hours: 40hrs
  • Shift: Day shift; 8:30am-5:00pm
  • Location: South Coast Business Center - Fairhaven, MA
    Education and/or Experience Requirements:

    • Equal to completion of four years of high school or GED required. Associates Degree in a related field or equivalent education and experience is preferred.
    • Previous call center experience is preferred.
    • Strong computer skills are required and must type at least 35 WPM.
    • Previous experience with electronic health records is preferred.
    • Very good organizational skills are required.
    • Ability to listen and document simultaneously is required.
    • Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required.
    • Strong verbal and written communication skills and genuine service-orientation required.
      Must be fully vaccinated against seasonal Influenza and the COVID 19 virus and provide required vaccination documentation unless approved for an exemption or deferral by Southcoast prior to starting employment.Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts. Together We Are More.

      • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
      • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.
        We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

        • Generous Earned Time Off Package**
        • Health, Dental and Vision Insurance*
        • Tuition Assistance**
        • Short Term and Long-Term Disability Insurance*
        • Life & AD&D insurance*
        • Flexible Spending Accounts*
        • 403B Retirement Plan with match
        • HealthQuest Wellness Program
        • Employee Assistance Program
        • Employee Discount Program
        • Career Development Opportunities
        • Diversity, Equity and Inclusion Council
          *Available to regular status employees who are scheduled to work a minimum of 24 hours.**Available to regular status employees who are scheduled to work a minimum of 20 hours. Are you ready to make a difference in your community? Join us to be More than medicine!

Keywords: Southcoast Health, New Bedford , Patient Services Advisor, Other , Fairhaven, Massachusetts

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