Supplemental Nutrition Assistance Program (SNAP) Case Worker - Statewide
Company: Commonwealth of Massachusetts: Executive Office of
Location: New Bedford
Posted on: January 18, 2023
Description The Department of Transitional Assistance (DTA) is
seeking individuals with a passion for human services for the
position of Supplemental Nutrition Assistance Program (SNAP) Case
Worker. Our ideal candidates will provide exceptional customer
service to all DTA clients, in an action-based "first available
worker" model, that is consistent with DTA's self-sufficiency
mission. All selected candidates will demonstrate the ability to
successfully navigate a fast-paced work environment.
Our selected candidates will be responsible for completing SNAP
eligibility determination related activities, and helping clients
access other services that could stabilize or improve the clients'
situation. They will execute case management and case maintenance
activities for a statewide pool of SNAP clients on a daily
The anticipated start date for the next class is Monday January, 8,
Duties and Responsibilities (these duties are a general summary and
not all inclusive):
- Assist clients with determination of initial and ongoing
eligibility for transitional assistance programs and employment
- Perform all SNAP casework in an action-based "first available
worker" process, through assigned queues.
- Ensure all assigned tasks are accurate and completed to the
farthest point of completion.
- Conduct interactive interviews; utilize the agency's PC based
eligibility system to obtain and verify client information.
- Perform all tasks related to case maintenance and case
management, including assisting with additional assistance for
benefits referrals to other state agencies, health care providers
and other resources to support individuals and families as
- Prepare and deliver explanations of eligibility decisions.
- Evaluate and monitor client cases to ensure compliance with
applicable rules, regulations and guidelines.
IMPORTANT: This is a state-wide posting. Offers of employment will
be made based on agency staffing needs and may not match location
- Knowledge of the principles and correct usage of the English
language involved in writing narratives, including grammar,
spelling, sentence structure, word meaning and punctuation.
- Knowledge of basic mathematics.
- Knowledge of interviewing techniques.
- Knowledge of referral sources available for providing services
to clients, including available community support and social
- Knowledge of the social and economic problems of the diverse
client population and the related impact on employability and
self-sufficiency, for example, employment problems of minorities
and the economically disadvantaged and behavioral problems which
form barriers to employment.
- Ability to prioritize and organize several tasks.
- Ability to read, interpret, apply and explain the provisions of
the laws, rules, regulations, policies, procedures, specifications,
standards and guidelines governing agency operations and assigned
- Ability to gather information in accordance with established
procedures, through questioning and observing individuals and by
examining records and documents.
- Strong oral and written abilities to communicate with others,
maintain accurate records, and use discretion in handling
confidential information; ability to write concisely with a clear
expression of thoughts and the development of ideas in logical
- Ability to determine the applicability of client data, to draw
conclusions and make appropriate recommendations.
- Ability to establish and maintain harmonious working
relationships with others in a team setting and function
successfully in group situations.
- Ability to understand persons from different ethnic, cultural
and/or economic backgrounds and demonstrate empathy toward those
with physical and/or emotional stress while maintaining a calm
manner in stressful and/or emergency situations.
- Ability to work under adverse conditions.
- Ability to use personal computer (PC) based systems and
- Given the population served, bilingual or multilingual
The Department of Transitional Assistance (DTA) is the state agency
responsible for administering public assistance programs to
low-income residents of the Commonwealth. DTA is committed to
providing a high level of service to all those in need. The mission
of the Department is to assist and empower low-income individuals
and families to meet their basic needs, improve their quality of
life, and achieve long term economic self-sufficiency. DTA serves
one out of every seven people in Massachusetts - including working
families, children, elders, and people with disabilities. Our
services include food and nutritional assistance, economic
assistance, and employment supports.
Learn more about our services and programs visit:
As an employee of the Commonwealth of Massachusetts you are offered
a great career opportunity influencing a wide-spectrum of services
to the diverse populations we serve - but it's more than a
paycheck. The State's total compensation package features an
outstanding set of employee benefits which you should consider
towards your overall compensation, including:
- 75% state paid medical insurance premium
- Dental and Vision Insurance
- Flexible Spending Account and Dependent Care Assistance
- Low cost basic and optional life insurance
- Retirement Savings: State Employees' Pension and a Deferred
Compensation 457(b) plan
- 12 paid holidays per year and competitive Sick, Vacation and
- Tuition Benefit for employee and spouse at state colleges and
- Short-Term Disability and Extended Illness program
- Incentive-based Wellness Programs
- Professional Development and Continuing Education
- Qualified Employer for Public Service Student Loan Forgiveness
A criminal background check will be completed on the recommended
candidate as required by the regulations set forth by the Executive
Office of Health and Human Services prior to the candidate being
hired. For more information, please visit
Education, licensure and certifications will be verified in
accordance with the Human Resources Division's Hiring
Education and license/certification information provided by the
selected candidate(s) is subject to the Massachusetts Public
Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process
and would like to request an ADA accommodation, please click on the
link and complete the Reasonable Accommodation Online Request
For questions, please the contact the Office of Human Resources at
1-800-510-4122 and select option #2.
MINIMUM ENTRANCE REQUIREMENTS:
At least two years of full-time, or equivalent part-time,
professional or paraprofessional experience in social work or
social casework, claims adjudication, job placement, recruitment,
employment counseling, vocational or rehabilitation counseling,
credit investigation, educational counseling, legal advocacy, or
- A Bachelor's or higher degree may be substituted for the required
experience on the basis of two years of education for one year of
- One year of education equals 30 semester hours. Education toward
a degree will be prorated on the basis of the proportion of the
requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those
employees who elect to use a motor vehicle for travel must have a
current and valid Massachusetts Class D Motor Vehicle Operator's
license or the equivalent from another state.
Executive Order #595: As a condition of employment, successful
applicants will be required to have received COVID-19 vaccination
or an approved exemption as of their start date. Details relating
to demonstrating compliance with this requirement will be provided
to applicants selected for employment. Applicants who receive an
offer of employment who can provide documentation that the vaccine
is medically contraindicated or who object to vaccination due to a
sincerely held religious belief may make a request for
An Equal Opportunity/Affirmative Action Employer. Females,
minorities, veterans, and persons with disabilities are strongly
encouraged to apply. Official Title: Ben Elig & Refer Soc Wrk
(A/B)Primary Location: United States-Massachusetts-Brockton - 60
Main StreetJob: Community and Social ServicesAgency: Department of
Transitional AssistanceSchedule: Full-timeShift: DayJob Posting:
Jan 9, 2023, 6:29:13 PMSalary: 55,036.54 - 74,951.50 YearlyIf you
have Diversity, Affirmative Action or Equal Employment Opportunity
questions or need a Reasonable Accommodation, please contact
Diversity Officer / ADA Coordinator: Jennifer
Barthelemy/Jennifer.Barthelemy@mass.gov - 6174133663Bargaining
Unit: 08-SEIU - Local 509 - Social/RehabilitationHybrid Work
Keywords: Commonwealth of Massachusetts: Executive Office of, New Bedford , Supplemental Nutrition Assistance Program (SNAP) Case Worker - Statewide, Other , New Bedford, Massachusetts
Didn't find what you're looking for? Search again!