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Supplemental Nutrition Assistance Program (SNAP) Case Worker - Statewide

Company: Commonwealth of Massachusetts: Executive Office of
Location: New Bedford
Posted on: January 18, 2023

Job Description:

Description The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worker. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based "first available worker" model, that is consistent with DTA's self-sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast-paced work environment.

Our selected candidates will be responsible for completing SNAP eligibility determination related activities, and helping clients access other services that could stabilize or improve the clients' situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients on a daily basis.

The anticipated start date for the next class is Monday January, 8, 2023.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.

  • Perform all SNAP casework in an action-based "first available worker" process, through assigned queues.

  • Ensure all assigned tasks are accurate and completed to the farthest point of completion.

  • Conduct interactive interviews; utilize the agency's PC based eligibility system to obtain and verify client information.

  • Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.

  • Prepare and deliver explanations of eligibility decisions.

  • Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

    IMPORTANT: This is a state-wide posting. Offers of employment will be made based on agency staffing needs and may not match location preference.

    Required Qualifications:

    • Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.

    • Knowledge of basic mathematics.

    • Knowledge of interviewing techniques.

    • Knowledge of referral sources available for providing services to clients, including available community support and social services resources.

    • Knowledge of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency, for example, employment problems of minorities and the economically disadvantaged and behavioral problems which form barriers to employment.

      Preferred Qualifications:

      • Ability to prioritize and organize several tasks.

      • Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.

      • Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.

      • Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.

      • Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.

      • Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.

      • Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.

      • Ability to work under adverse conditions.

      • Ability to use personal computer (PC) based systems and applications.

      • Given the population served, bilingual or multilingual fluency.

        Agency Mission:

        The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

        Learn more about our services and programs visit:

        Total Compensation:

        As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

        • 75% state paid medical insurance premium

        • Dental and Vision Insurance

        • Flexible Spending Account and Dependent Care Assistance programs

        • Low cost basic and optional life insurance

        • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

        • 12 paid holidays per year and competitive Sick, Vacation and Personal Time

        • Tuition Benefit for employee and spouse at state colleges and universities

        • Short-Term Disability and Extended Illness program participation options

        • Incentive-based Wellness Programs

        • Professional Development and Continuing Education opportunities

        • Qualified Employer for Public Service Student Loan Forgiveness Program

          Pre-Offer Process:

          A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

          Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

          Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

          If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

          For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.



          At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

          - A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.

          - One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

          LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

          Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

          An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Official Title: Ben Elig & Refer Soc Wrk (A/B)Primary Location: United States-Massachusetts-Brockton - 60 Main StreetJob: Community and Social ServicesAgency: Department of Transitional AssistanceSchedule: Full-timeShift: DayJob Posting: Jan 9, 2023, 6:29:13 PMSalary: 55,036.54 - 74,951.50 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jennifer Barthelemy/ - 6174133663Bargaining Unit: 08-SEIU - Local 509 - Social/RehabilitationHybrid Work Eligible: No

Keywords: Commonwealth of Massachusetts: Executive Office of, New Bedford , Supplemental Nutrition Assistance Program (SNAP) Case Worker - Statewide, Other , New Bedford, Massachusetts

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