Client Support Specialist
Location: New Bedford
Posted on: May 13, 2022
ICE Data Services is looking for a dynamic Client Support
Specialist to join our team. The position is an integral part of
our front-line support team focused on real-time market data
products based in Bedford, MA. The ideal candidate will have a mix
of strong technical skills and client facing experience.
Provide exceptional overall client experience to clients using
time-sensitive, mission critical applications.
Research, diagnose and respond to client inquiries in an
expeditious, thorough and professional manner. This includes both
reactive as well as proactive customer support.
Thoroughly diagnose technical problems and communicate solutions to
Demonstrate a strong sense of ownership for customer issues, show
empathy, and keep the customer informed on the status of all open
Gain a deep understanding of ICE Data Services market data
products, architecture and customer base.
Work closely with product, development and QA to serve as the voice
of the customer internally and drive resolution of issues.
Identify trends to address with the client or internally to improve
client experience and workflow
Strong aptitude to troubleshoot and solve problems.
Strong customer facing communication skills (written and
Ability to multitask and pay attention to details
Knowledge and Experience
2+ years of experience in a client facing role is desirable
although a strong candidate with lesser experience will be
Client service excellence, with a focus on being helpful, reliable,
responsive, proactive, friendly, and professional
Strong customer facing communication skills
Strong aptitude to troubleshoot and solve problems
Understanding of networks and a thorough understanding of core
computing concepts (CPU's, memory, I/O, etc.)
Knowledge of Unix, Unix power tools, Unix scripting (proficiency of
7+ on a scale of 10) is desirable
Exposure to front office trading/market data environments, ideally
in a client/business facing role is desirable
Knowledge of financial markets and associated terminology is
Intercontinental Exchange, Inc. is an Equal Opportunity and
Affirmative Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity, national
origin or ancestry, age, disability or veteran status, or other
Keywords: ICE, New Bedford , Client Support Specialist, Other , New Bedford, Massachusetts
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