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Helpdesk Support Tech

Company: OperationIT
Location: New Bedford
Posted on: January 13, 2022

Job Description:

Job DescriptionOur client is seeking a customer service-oriented Helpdesk Support Technician to provide Level 1 & Level 2 support to internal employees with hardware and software issues. The candidate will troubleshoot and resolve technical issues via phone using remote access technologies or in person. The candidate will be required to work independently with little or no supervision. The candidate must have the ability to prioritize open issues. Responsibilities:--- Provide customer service and support to employees with software and hardware issues--- Monitoring support tickets using an ITSM ticketing system--- Identify and escalate issues that require other IT groups to complete--- Document and maintain computer inventory using asset management system--- Provide training on an individual basis or small group--- Proactively identify trending issues, work with support staff to automate solutions when possible.--- Support Warehouse Management Devices and Technologies such as RF Scanners, Voice Picking Devices & Headsets, and Label Printers--- Will participate in after-hour on-call rotation--- Support of portable devices - iPhones/iPads and Android Devices using Enterprise Mobility Management software--- Active Directory - Creating Accounts, Experience working with Group Policies--- Manage Office 365 Email Accounts and Distribution Groups--- Troubleshoot Wi-Fi network and VPN connections--- Add/removes from Mitel VOIP system Desired Skills:--- Ability to systematically troubleshoot complex issues over the phone as well as in-person--- Must be customer service orientated--- Must provide timely resolution of all issues--- Basic understanding of networking concepts--- Problem-solving skills and a desire to learnQualifications & Experience:--- Prior customer service experience is desired--- 1-3 years prior helpdesk experience--- Experience with desktop imaging technologies--- Working knowledge of Active Directory, Office 365, Microsoft Teams, MFA, and Azure--- Knowledge of Windows 10, MS Office 365, Cisco VPN, Endpoint Detection and Response Software, Virus Removal tools--- Experience with Client RFID Readers and Zebra Label printers preferable but not required--- Associate degree or bachelor's degree (B. A.) from four-year college or university--- Any Office 365 certification is a plus

Keywords: OperationIT, New Bedford , Helpdesk Support Tech, Other , New Bedford, Massachusetts

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