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Program Manager

Company: Westfall Technik
Location: Falmouth
Posted on: September 15, 2021

Job Description:

Westfall Technik is a global holding company which provides innovative plastics manufacturing solutions to the healthcare, consumer package goods and light industrial vertical markets. The site locations, operating within the Westfall Technik enterprise, are internationally aligned with unmatched global reach in the industry. Our proprietary Stacked Integration Model ™ enables us to operate leveraging a high degree of specialization, extensive capacities in end-to-end design, production and assembly, and first-class references in high-end manufacturing.


Competitive advantages such as vertical integration, speed-to-market and advanced manufacturing systems allow us to streamline our processes and be a complete solution provider positively impacting our customers’ business. We are powered by experienced people with diversified capabilities and specialties. We pride ourselves in developing customized solutions with precision and care. So, while there is complexity to what we do; we simplify the process deliver a customer experience is enjoyable and easy; providing a single point of accountability.


This simple phrase captures what Westfall Technik is all about. The statement embodies the company’s commitment to total support, complete manufacturing capabilities and its bold approach. It is our internal rallying cry. It is our philosophy. Nothing half-hearted.

Associates (and Customers) can be confident that this mantra drives the organization to be nimble, scalable and comprehensive ----no matter how complex the customers’ challenge.

We look forward to having an interesting conversation with you.


Title:  Program Manager

Position:  Fulltime / Exempt

Location: Various Locations  

Manager: No

Reports to:  Sr. Director, Program Management



Manages and coordinates critical customer programs across multiple Westfall sites, including new customer projects, transfer projects, sustaining engineering support, and site/company Continuous Improvement Projects. Program Manager works directly with Westfall Customers, and closely with Sales Team, Quoting Team, Tooling Sites (internal and external), Site Manufacturing/Engineering/Quality Teams, and Customer Service Team to drive projects from award through validation and into production.  


  • Overall responsibility for large, multi-site customer programs from award through production launch.
  • Drive innovation and technical development, including product design concepts, automation concepts, capital equipment purchases, new technologies, for critical customer programs.
  • Provide leadership guidance to customer, site project managers, site manufacturing/quality engineers, external suppliers.
  • Deliver new projects through all phases of development and production to meet company on time delivery, quality and profitability expectations.  
  • Develop full understanding of site procedures, systems, and personnel to efficiently manage projects of varying scope.
  • Develop and maintain project plans, communication plans, action trackers for all projects.
  • Responsible for the development and maintenance all site related documents and systems (i.e. BOMs, mold numbers, item masters, engineering project books, post- mortem meeting minutes, etc.).
  • Schedule and manage all customer and internal/site meetings as required.
  • Consulting with the customer's technical personnel on product design, materials selection, and quality requirements.
  • Responsible for scheduling and executing customer validations in conjunction with manufacturing and quality teams.
  • Work with external suppliers (i.e. tooling suppliers, resin suppliers, automation/equipment suppliers, packaging suppliers) to drive project success. Track all vendor activities to determine priorities, manage resources, and assure on-time delivery.
  • Estimates or revises costs on existing or new molding/ assembly programs and directs modifications and changes to existing molds from customer revisions.
  • Responsible for tracking all active projects and communicating status to senior management.
  • Facilitate technical and problem-solving discussions with customers, suppliers, and internal Subject Matter Experts to determine root cause of technical issues to solve problems.
  • Initiates and drives RFQ's for tooling purchases, tooling repair process, qualification part orders, as well as tracking delivery of all purchases related to tooling or qualifications.
  • Continually seeks opportunities to increase customer satisfaction by developing/building lasting client relationships through building a knowledge base of each client's business, organization and objectives.
  • Establish, track and report on performance to project budgets using common finance metrics and planning tools.
  • Complies with all relevant ISO procedures and policies.
  • Complies with all safety procedures and policies.


  • Expert knowledge and experience in project management in a GMP/regulated environment, medical device and consumer packaging experience preferred.
  • Bachelor's degree in Engineering preferred.
  • Solid knowledge and experience of injection molding tooling, processing, quality, materials, or product design.
  • Demonstrated knowledge and experience with project management tools/processes, i.e. Microsoft Project, action trackers, ERP systems (IQMS preferred), quoting systems, etc.
  • Strong communication, and interpersonal skills required.
  • Computer skills, including Microsoft Office applications and Solid Model CAD experience preferred.
  • Minimum of 10 years of experience in Project Management preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hand to finger, or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift 25 lbs. when necessary.


The work environment is usually in an office within a manufacturing facility with low to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Westfall -Technik is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or HIV/AIDS), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment 

Keywords: Westfall Technik, New Bedford , Program Manager, Other , Falmouth, Massachusetts

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