Santander Holdings USA Inc: Relationship Banker, Acushnet Avenue, New Bedford, Ma
Company: Santander Holdings USA Inc
Location: Acushnet
Posted on: April 3, 2021
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Job Description:
Santander is one of the largest banks in the world, and one of
the top banks in the United States based on deposits. With a
principal presence in the northeast U.S., Santander---s retail
division serves nearly 2 million customers and more than 5% of
small businesses in the US. Being a Relationship Banker at
Santander As a Relationship Banker you will be responsible for
servicing and building relationships with branch Consumer and
Business customers. You will deliver an exceptional customer
experience through engagement of customers in the branch, over the
phone, and through collaboration with business partners. What to
ExpectPut the customer at the center of everything you do. Make
connections with customers in the branch and over the phone.Engage
Consumer and Business customers through proactive, outbound calling
for both service and relationship deepening opportunities.Assess
customer needs by being genuinely curious, asking questions, and
identify opportunities to help achieve their financial goals today
and in the future.Be the expert on Santander Consumer and Business
products and services and be able to articulate the benefits that
will help customers based on their need.Recommend the best
solutions based on need; deliver solutions directly as well as
introduce Investment and Mortgage partners, when appropriate.Build
trust and deliver solutions by setting expectations and meeting
commitments.Develop relationships with new and existing Consumer
and Business customers by maintaining contact through early
engagement calls and regular outreach with portfolio
customers.Deliver an outstanding customer experience in every
interaction. Ensure timely follow up and escalate when
appropriate.Ensure compliance with all bank policies, procedures
and regulatory requirements.May assist customers with teller
transactions as needed. 4 year college degree (preferred) 2 or more
years of personal banking experience (strongly preferred) Bilingual
in Spanish or Portuguese and English (strongly preferred) Motivated
to help people achieve financial goals Passion and personal
commitment to proactively help customers Exceptional listening and
communication skills in person and over the phone Ability to work
effectively in a team environment, building strong relationships
with colleagues and business partners Ability to use critical
thinking to solve problems and provide solutions to customer issues
Demonstrated proficiency using the phone to engage with customers
Basic computer skillsHours and Schedule 40 hours per week Schedule
varies depending on branch need and may include Saturdays and/or
SundaysAt Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams. We
actively encourage everyone to apply.Primary Location:New Bedford,
Massachusetts, United StatesOther Locations:Massachusetts-New
BedfordOrganization:Santander Bank, N.A.
Keywords: Santander Holdings USA Inc, New Bedford , Santander Holdings USA Inc: Relationship Banker, Acushnet Avenue, New Bedford, Ma, Other , Acushnet, Massachusetts
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