Case Manager Immigration Bilingual Spanish
Company: The GEO Group
Location: Framingham
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Overview Since inception in
2004, BI Incorporated has operated ISAP for the Department of
Homeland Security (DHS) and U.S. Immigration and Customs
Enforcement (ICE) and Enforcement and Removal Operations (ERO).
ISAP is an essential part of ERO, providing intensive supervision
of individuals in immigration proceedings. The program achieves
positive results by combining comprehensive case management with
proven supervision technology. In addition, BI maintains an
extensive list of community-based partners to provide critical
assistance for participants' basic life needs. With consistent
positive outcomes, ISAP continues to grow and evolve, serving an
ever-increasing number of participants. Responsibilities Summary
Provides case management of Intensive Supervision Appearance
Program (ISAP) participants from entry to release by administering
the program’s policies and procedures as defined by the Department
of Homeland Security (DHS) contract. Primary Duties and
Responsibilities Develops, implements, coordinates, reviews and
updates case management and individual service plans for ISAP
participants in conformance with state and federal regulations and
program requirements. Meets with participants face-to-face
regularly as required by contractual obligations. Develops and
maintains accurate and complete case records for all ISAP
participants from entry to release from ISAP. Proactively manages
cases using all appropriate tools and techniques. Maintains
confidentiality of all records. Conducts intake interview and
orientation session with each ISAP participant within contractual
timeframes and requirements. Installs electronic monitoring
equipment on ISAP participants as necessary and monitors compliance
with electronic monitoring program. Assists ISAP participants with
acquiring travel documents from the countries of citizenship.
Maintains a log of travel document information for each
participant. Evaluates English proficiency of ISAP participants to
determine resources necessary to promote clear communication
between ISAP staff and participants. Coordinates and facilitates
translation services for ISAP participants, including emergency
translation services. Connects participants with community
resources including, but not limited to, transportation, medical,
food, shelter, clothing, educational, financial, legal, religious
and other social adjustment or facilitative resources. Identifies
and coordinates services as required. Supervises ISAP participants
while in Company offices. Establishes schedules for ISAP
participants that include, but are not limited to, counseling
sessions, immigration Court appearances, and access to legal
services. Coordinates with participants to ensure attendance at
legal orientation and cultural orientation sessions, as well as
supplemental services evaluations. Reviews individual service
plans, conducts risk/needs assessments and writes progress reports
on a regular basis in compliance with contractual obligations.
Reports on program violations in a timely manner using established
reporting parameters. Conducts home visits to verify participants’
places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP participants as needed.
Identifies and maintains relationships with translation resources
in the community, including private services, volunteers,
universities, English as a Second Language (ESL) schools, NGOs,
churches, and other organizations that might have resources to
offer. Performs other duties as assigned. Qualifications Minimum
Requirements Bachelor’s Degree required. Degree in Sociology,
Psychology, Social Work, Criminal Justice or related field
preferred. At least two years of customer service or case
management experience required; experience in fields related to
law, social work, detention, corrections or working with
multi-cultural clients preferred. Bilingual Spanish required. Valid
driver’s license required and the ability to safely operate a motor
vehicle in order to perform home visits. US citizenship required.
Ability to receive client’s approval to work on contract required.
Must live in the US 3 of the last 5 years (military and study
abroad included). Effective verbal and written communication skills
with employees, community contacts, government officials and
participants. Ability to interpret and articulate rules, orders,
instructions and materials. Ability to compose reports.
Demonstrated sound judgment and even temperament. Ability to
maintain self-control in stressful situations, such as
interpersonal confrontations or emergencies. Ability to defuse
hostile or unstable situations. Ability to deal tactfully with the
public. Attention to detail. Problem solving ability. Ability to
deal with multicultural contacts with sensitivity. Basic knowledge
of immigration laws, regulations and procedures. Basic computer
skills. Ability to interpret electronic monitoring messages and
daily summary reports. Good typing skills to develop and maintain
case records by performing data entry. Ability to work with
computers and the necessary software typically used by the
department. Working Conditions: Encountered on a regular basis as
part of the work this job performs. Typical office environment.
Some local travel is required. Use of standard office equipment
such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic
monitoring equipment on participants. Ability to use hands and
fingers to install electronic monitoring equipment and to perform
data entry. Ability to stand, walk, sit, climb or balance, enter
and exit a car, and climb stairs multiple times in one day in order
to make home visits.
Keywords: The GEO Group, New Bedford , Case Manager Immigration Bilingual Spanish, Legal , Framingham, Massachusetts
