National Field Service Technician

Company: C.P. BOURG
Location: New Bedford
Posted on: November 27, 2019

Job Description:

National Field Service TechnicianCP. Bourg Inc., a leading global manufacturer of Print Feeding and Finishing Equipment is seeking a motivated professional to join our technical service team headquartered in New Bedford,MA to cover the North American territory.
National Field Service Technicians are responsible to provide technical product support and training on Inline, Offline feeding, binding and booklet making products to our print partners, dealers and customers.National Field Service Technicians provide phone and on-site technical support, product installations, service training classes, and maintain positive working relations with end user and partners.
Responsibilities will include but not limited to the following:

• Technical phone support
• On-site support for technical escalations
• On-site machine installations and customer training
• Instruct in house technical training classes for customer and partner technicians
• On-site support for trade shows and open houses
• Review Service Documentation to improve troubleshooting, repairs and adjustment procedures
• Identify and provide re-creation steps for software bugs
• Provide Technical support for new product launches
  Position Requirements - Experience and Qualifications
  Candidates must have;
  
  • Solid technical background.
  • Printing industry experience with a minimum of 5 years' or equivalent
  • Knowledge of digital printers and electromechanical products
  • Technical training experience or equivalent
  • Ability to travel to customer sites in North, South and Central America
  • Ability to provide On-Site Escalation support with short notice.
  • Ability to travel 25%-50%, approximately.
  • Ability to diagnose hardware and software technical problems and provide a solution
  • Ability to provide installation support and on-site assistance
  • Ability to provide SPARES PARTS support using company software
  • Must be able to completete trip and administrative reports within company timeframes
  • Must be able to adapt to a continually evolving environment
  • Must have the ability to thrive in an autonomous, efficient and business-minded workplace
  • Windows based application knowledge to download and install product software using a laptop
  • Ability to lift 50 lbs. unassisted
  • Excellent at Customer relationship skills
  • Must have a valid Driver's license and current Passport
    Education Requirements
    
    • Associate Degree in a technology field, Electronics preferred or equalivent experience
      
      We offer an excellent benefits package including health, dental, life and disability insurance, generous 401k match and paid vacations. For more information about C.P. Bourg, go to

Keywords: C.P. BOURG, New Bedford , National Field Service Technician, IT / Software / Systems , New Bedford, Massachusetts