Sr. Service Now System Developer

Company: Robotics Technologies LLC
Location: Boston
Posted on: June 1, 2025

Job Description:

Job Responsibilities:

• Overall administration of the Service Now instance
• Partner with outsourced Service Now developer on complex administration/integrations
• Coordinating integrations with applications such as Active Directory, in-house and COTS developed
• Hands-on design, development and deployment experience with the Service-now platform
• Prepare requirement specifications and design documents
• Establish and drive Service-Now configuration standards
• Facilitate the implementation and integration of all modules
• Facilitate and test all system upgrades and configuration changes
• Participate in design review with other team members
• Partner with outsourced ServiceNow developer on UIs, Workflows and notifications
• Ability to communicate effectively with internal team members
• Improve project delivery and provide recommendations for process improvement
• Ensure configuration consistency across development, test and production environments
• Effectively manage and prioritize implementation tasks
• Excellent analytical and problem-solving abilityQualifications:
  • BS Degree in Computer Science or related field
  • 3+ years of IT experience
  • 3+ years in ServiceNow experience
  • Advanced scripting knowledge in business rules, UI pages, UI actions, Workflows, ACLs, Script Includes, Notifications
  • Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, Service Catalog and Service Portal
  • Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, MID servers.
  • Experience in Service Portal and building custom widgets using AngularJS
  • Strong experience in building custom scoped applications in ServiceNow
  • Experience in configuring and maintaining CMDB including Discovery, Asset Management is highly desired
  • Excellent verbal/written communication, excellent attention to details, ability to multitask, effective time management skills
  • Strong work ethic, self-motivated and well organized; able to work under pressure to tight deadlines
  • Strong attention to detail and a commitment to quality.
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Keywords: Robotics Technologies LLC, New Bedford , Sr. Service Now System Developer, IT / Software / Systems , Boston, Massachusetts