Customer Service Specialist

Company: Fuchs Lubricants
Location: Fairhaven
Posted on: September 24, 2022

Job Description:

Welcome to the FUCHS Group, the world's number one independent manufacturer of lubricants and related specialties. As a global company with roots in Germany, we expand the possibilities of whole industries, such as the automotive and aerospace sectors. More than 5,600 employees look closer, dig deeper and think further to create innovations and develop markets. That is what drives and connects us. We encourage our employees to expand their potential and grow together with us. Explore your specialties by joining us as Customer Service Specialist Next possible start date - Fairhaven About FUCHSFuchs Lubricants Co. is the United States operating unit of Fuchs Petrolub S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $2.8 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, and aerospace manufacturers; pharmaceuticals, transportation, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base. Nye Lubricants Inc., a member of the Fuchs Group located in Fairhaven, MA, is a leader in the innovation, formulation and manufacturer of synthetic lubricants. Nye's lubricants add value to products in a wide range of industries and applications. Your responsibilities:

• Responsible for daily customer intake.
• Entering orders into the company system, as well as customer order portals.
• Responsible for quoting orders to internal/external customers.
• Assist with internal and external customers with order modifications and expedites.
• Responsible for communicating customer order status to internal and external customers.
• Responsible for entering customer returns and complaints through SharePoint.
• Interacts with critical departments to ensure customer satisfaction.
• Responsible for identifying and communicating possible improvements in work processes. Qualifications we are looking for:
  • At least 2 years' experience in Customer Service or equivalent.
  • Previous experience in Outside sales support, preferred
  • At least 2 years' experience in ERP system.
  • Intermediate proficiency in Microsoft Office
  • Familiarity with CRM systems and practices
  • Knowledge of SharePoint system
  • Knowledge of Sales Pad/Great Plans or equivalent
  • Excellent time management and prioritization skills
  • Ability to multi-task in a fast-paced environment
  • Must be organized with attention to detail
  • Ability and willingness to follow strict procedural guidelines
  • Ability to positively work as part of a team environment
  • Ability to sit for long periods of time These are your benefits:Fuchs offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Fuchs Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
    
    Excel beyond your limitations and contribute your ideas in the flat hierarchies of a family-run company listed on the MDAX. Please apply online by clicking the "Apply now" button.
    
    Do you have any questions? Chelsea Higginbotham will be more than happy to answer them!
    (Phone: )
    Explore your specialties. Expand your possibilities.
    PandoLogic. Keywords: Customer Service Representative, Location: Fairhaven, MA - 02719

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