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Catering Clerk

Company: Roche Bros. Supermarkets
Location: Mashpee
Posted on: January 11, 2022

Job Description:

Overview:To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.Minimum Qualifications:

  • Must be 21 years of age.
  • Complete training in catering operations.
  • Demonstrate capability to interact with customers, vendors and associates.
  • Must have pleasant phone manners, and be sales motivated.
  • Must be able to read, write, speak, and understand English, with the ability to follow instructions.
  • Ability to work a schedule based on the business needs of the store location.
  • Authorized to work within the U.S.
  • Valid Massachusetts License.Responsibilities:The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
    • Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
    • Commit to the "Golden Rule" and work with other associated to build a strong catering team.
    • Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
    • Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
    • Order coordination at store level for customer pick up.
    • Telemarketing to generate potential customers.
    • Handle various sales and service functions at the catering desk.
    • Computer order entry and processing.
    • Delivery scheduling and delivery driver coordination.
    • Coordination of outsourced vendors (service/equipment rentals).
    • Maintaining daily equipment log with scheduled recovery.
    • In charge of daily order invoicing.
    • Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
    • Generate daily checklist of department managers and work order coordination.
    • Handle daily delivery logs, weekly sales reports, and billing reports.
    • Be safety conscious and correct any unsafe conditions you observe.
    • Practice the "Cleaner's Creed" and proper sanitation procedures.
    • Maintain a neat personal appearance including proper uniform.
    • Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
    • Exercise proper safety practices when lifting or moving product or using equipment.Secondary Job Functions:
      • Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
      • May be required to deliver catering orders if driver is unavailable.
      • Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
      • Other duties as assigned by management.Physical Demands: (per work day):The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
        Physical Demands
        Frequency
        Crawling.
        0% (N) Never
        Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching,
        1-33% (O) Occasionally
        Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling.
        34-66% (F) Frequently
        Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.
        67-100% (C) Continuously
        Safety Risk Factors
        Frequency
        Toxic exposure (see material safety data sheet) or hazardous equipment (mechanical moving parts).
        0% (N) Never
        Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
        1-33% (O) Occasionally
        Twisting of back and neck.
        34-66% (F) Frequently
        Machines, tools, and equipment utilized:Computer and telephone.
        Repetitive Action:Continuous movement of entire body.
        Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.

Keywords: Roche Bros. Supermarkets, New Bedford , Catering Clerk, Hospitality & Tourism , Mashpee, Massachusetts

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