NewBedfordRecruiter Since 2001
the smart solution for New Bedford jobs

Director, Service Excellence and Patient Experience

Company: B.E. Smith
Location: New Bedford
Posted on: April 2, 2021

Job Description:

Director, Service Excellence and Patient Experience Southcoast Health - St. Luke's Hospital - New Bedford, Massachusetts 02740 Salary Range: Call for details
Date Posted: January 21, 2021
Opportunity Code: 27365
Seeking Leader Who is Passionate about Creating a First-In-Class Consumer Experience to Transform Service Excellence Across a Health System Near Boston! The Position

  • Reporting to the Senior Vice President for Brand & Strategy, the Director will develop system-wide strategies to transform and deliver first-in-class service excellence and hospitality to all patients and consumers.
  • Leading the Service Excellence and Patient Experience Department, the Director will build, grow, and lead a team of specialists to improve metrics, maintain regulatory compliance, resolve grievances, and ensure overall success.
  • This visible leader will chair Southcoast's Patient Family Advisory Council and partner closely with system clinical and operational leadership to communicate the vision across the entire system of care and drive consistent implementation plans.
  • Must bring demonstrated success in delivering service excellence and hospitality for consumers, preferably 3+ years in a leadership role and in a healthcare setting.-- The Organization
    • Southcoast Health is a not-for-profit, community-based health system that serves more than 719,000 residents in 33 communities throughout southeastern Massachusetts and Rhode Island.
    • The system includes three acute care hospitals, known as Southcoast Hospitals Groups, with 815 total beds-Charlton Memorial Hospital in Fall River, St. Luke's Hospital in New Bedford, and Tobey Hospital in Wareham-as well as Southcoast Behavioral Health in Dartmouth.
    • In addition to its hospitals and a physician network of more than 450 providers, Southcoast has more than 40 physician practices, multiple urgent care centers, a Visiting Nurse Association, the Centers for Cancer Care, outpatient surgery centers, and numerous ancillary facilities.
    • Holding The Joint Commission's Gold Seal of Approval, Southcoast Hospitals Group was named one of Newsweek's World's Best Hospitals in 2019, ranking in the top 6% of U.S. hospitals that were considered. The Community--
      • New Bedford, Massachusetts, has 95,000 residents and is located less than 60 miles from all that Boston has to offer.
      • Nicknamed "The Whaling City" due to its history as one of the world's most important whaling ports, New Bedford helped inspire Herman Melville's Moby Dick and is today known as America's #1 fishing port and for its unmatched seafood.
      • Located on Buzzards Bay, New Bedford residents can enjoy numerous beaches, countless outdoor activities, and magnificent scenery.
      • New Bedford has been ranked as the 7th Most Artistic City in America with a Seaport Cultural District that includes an arts center, performance venues, museums, boutique shops, wineries, and restaurants. #BESmith #BESrecruitment Apply for this jobReturning visitor? Sign in to your account to apply. OR New visitor? Complete the form below to apply. I am interested in * (Select all that apply) Interim Permanent Attach Current Resume * Resume only, please no cover letter or other documentation. By clicking "SUBMIT" I agree to receive emails, automated text messages and phone calls (including calls that contain prerecorded content) from and on behalf of B.E. Smith, its parent, AMN Healthcare, and affiliates---
        Your privacy is important to us. Your information will not be shared. I am interested in * (Select all that apply) Interim Permanent By providing your mobile phone number, you are consenting to receive text messages from B.E. Smith. You can unsubscribe at any time by texting "Stop." Texts are free, though standard text message fees from your cell phone service provider may apply. See privacy policy for details Email * Additional Notes By clicking "SUBMIT" I agree to receive emails, automated text messages and phone calls (including calls that contain prerecorded content) from and on behalf of B.E. Smith, its parent, AMN Healthcare, and affiliates---

Keywords: B.E. Smith, New Bedford , Director, Service Excellence and Patient Experience, Executive , New Bedford, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Senior Technical Project Manager
Description: DNV- Energy Systems is looking for a Senior Technical Project Manager to join our Measurements team. We specialize in installing, inspecting, servicing, and maintaining wind and solar meteorological stations (more...)
Company: DNV
Location: Medford
Posted on: 04/14/2021

Director of Marketing - Hudson NH
Description: Methuen, MADescription: br As a recipient of the Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martin's top performing supplier, kSARIA Corporation is (more...)
Company: kSARIA Corporation
Location: Methuen
Posted on: 04/14/2021

Services Manager (Beauty/Cosmetology)
Description: OVERVIEWExperience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. (more...)
Company: Ulta Beauty
Location: Plymouth
Posted on: 04/14/2021


Benefits Manager
Description: This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift . The toolbar contains the following The AudioEye Help Desk to report accessibility (more...)
Company: New Horizon Academy
Location: Plymouth
Posted on: 04/14/2021

Assistant Library Director
Description: Assistant Library Director, Plymouth Public Library Plymouth The Town of Plymouth seeks qualified applicants for the position of Assistant Library Director for the Plymouth Public Library. Administrative (more...)
Company: Massachusetts Board of Library Commissioners
Location: Plymouth
Posted on: 04/14/2021

Director, Commercial Support
Description: Join Our Community of Food People US Foods Culture br Our Cultural Beliefs are the pillars that define how all associates at US Foods work. We Team Up and work together, we Expect Excellence, Talk (more...)
Company: US Foods
Location: Plymouth
Posted on: 04/14/2021

Project Manager III - Science and Technology
Description: Program Manager III - Remote The Manufacturing Science and Technology team is seeking an individual to manage projects that support development and validation projects through regulatory submissions. (more...)
Company: Apex Systems
Location: Framingham
Posted on: 04/14/2021

Business Development Manager
Description: Alliance Franchise Brands LLC and its subsidiary, KK Printing Canada ULC, are the franchisors of more than 600 locations in North America operating the company's brands: Allegra Marketing Print Mail, (more...)
Company: Alliance Franchise Brands LLC
Location: Plymouth
Posted on: 04/14/2021

Chief Executive Officer
Description: Home Jobs Chief Executive Officer, 5 Healthy Towns Foundation Chief Executive Officer, 5 Healthy Towns Foundation 5 Healthy Towns is a groundbreaking, innovative foundation that involves planning (more...)
Company: Council of Michigan Foundations
Location: Chelsea
Posted on: 04/14/2021

Enterprise Project Manager
Description: Enterprise--Project--Manager--opening in Peabody, MA Immediate interview Location:--Peabody, MaHours:--Mon-Friday 9 AM-5:00 PM Base Salary:-- 90,000POSITION SUMMARY:Provide--project--management organization-wide (more...)
Company: Ultimate
Location: Peabody
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

New Bedford RSS job feeds