Director, Service Excellence and Patient Experience
Company: B.E. Smith
Location: New Bedford
Posted on: February 20, 2021
Director, Service Excellence and Patient Experience Southcoast
Health - St. Luke's Hospital - New Bedford, Massachusetts 02740
Salary Range: Call for details
Date Posted: January 21, 2021
Opportunity Code: 27365
Seeking Leader Who is Passionate about Creating a First-In-Class
Consumer Experience to Transform Service Excellence Across a Health
System Near Boston! The Position
- Reporting to the Senior Vice President for Brand & Strategy,
the Director will develop system-wide strategies to transform and
deliver first-in-class service excellence and hospitality to all
patients and consumers.
- Leading the Service Excellence and Patient Experience
Department, the Director will build, grow, and lead a team of
specialists to improve metrics, maintain regulatory compliance,
resolve grievances, and ensure overall success.
- This visible leader will chair Southcoast's Patient Family
Advisory Council and partner closely with system clinical and
operational leadership to communicate the vision across the entire
system of care and drive consistent implementation plans.
- Must bring demonstrated success in delivering service
excellence and hospitality for consumers, preferably 3+ years in a
leadership role and in a healthcare setting.-- The Organization
- Southcoast Health is a not-for-profit, community-based health
system that serves more than 719,000 residents in 33 communities
throughout southeastern Massachusetts and Rhode Island.
- The system includes three acute care hospitals, known as
Southcoast Hospitals Groups, with 815 total beds-Charlton Memorial
Hospital in Fall River, St. Luke's Hospital in New Bedford, and
Tobey Hospital in Wareham-as well as Southcoast Behavioral Health
- In addition to its hospitals and a physician network of more
than 450 providers, Southcoast has more than 40 physician
practices, multiple urgent care centers, a Visiting Nurse
Association, the Centers for Cancer Care, outpatient surgery
centers, and numerous ancillary facilities.
- Holding The Joint Commission's Gold Seal of Approval,
Southcoast Hospitals Group was named one of Newsweek's World's Best
Hospitals in 2019, ranking in the top 6% of U.S. hospitals that
were considered. The Community--
- New Bedford, Massachusetts, has 95,000 residents and is located
less than 60 miles from all that Boston has to offer.
- Nicknamed "The Whaling City" due to its history as one of the
world's most important whaling ports, New Bedford helped inspire
Herman Melville's Moby Dick and is today known as America's #1
fishing port and for its unmatched seafood.
- Located on Buzzards Bay, New Bedford residents can enjoy
numerous beaches, countless outdoor activities, and magnificent
- New Bedford has been ranked as the 7th Most Artistic City in
America with a Seaport Cultural District that includes an arts
center, performance venues, museums, boutique shops, wineries, and
restaurants. #BESmith #BESrecruitment Apply for this jobReturning
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Keywords: B.E. Smith, New Bedford , Director, Service Excellence and Patient Experience, Executive , New Bedford, Massachusetts
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