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Patient Access Education Specialist

Company: Southcoast Health
Location: New Bedford
Posted on: January 20, 2023

Job Description:


Work for One of the World's Best Hospitals!For Three Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!We are searching for a Patient Access Education Specialist to perform diversified educational duties both within and in support of all Patient Access Services; Registration, Scheduling and Insurance Authorization. Perform analysis of workflows, conduct assessments of training needs for both SPG and SHG areas. Develop training materials to meet the educational needs. Develop and implement training programs and competencies to be utilized in the online training tool, Learnmore. Perform in person and on-line education to all staff within the Southcoast System that perform patient access duties. Monitor completion of training curriculums and competencies. Perform quality assurance audits of new hires and provide feedback to managers on progress and outcome. Develop and maintain statistical data, communicate trends to designated areas upon direction by leadership. Provide limited supervision of assigned Patient Access Services personnel in the absence of the Team Leader.


  • Hours: 40hrs
  • Shift: Day shift; 8:00am-4:30pm; some off-shift work required; position required to work different hours based on training needs of staff
  • Location: Southcoast Business Center - Fairhaven, MA; may be required to drive to different locations to conduct trainings
    Education and/or Experience Requirements:

    • A Bachelor's Degree in Education or other related field is preferred.
    • Position responsibilities require analytical and problem-solving skills.
    • Proficiency of the Internet, Intranet, Power Point, Visio, Microsoft Word and Excel is required.
    • A working knowledge of EPIC is preferred.
    • Ability and experience executing in person classroom trainings.
    • Prior experience in developing curriculum, conducting training and monitoring outcomes to determine success.
    • Ability to develop audit tools and monitor staff compliance.
    • Must be able to work independently.
    • Must be able to speak and present in front of large audiences.
    • Two (2) years previous experience in a health care field as well as teaching/training experience is preferred.
    • Epic ADT/Grand Central/Prelude subject matter expert is preferred.
    • Experience in the physician office setting preferred.
      Must be fully vaccinated against seasonal Influenza and the COVID 19 virus and provide required vaccination documentation unless approved for an exemption or deferral by Southcoast prior to starting employment.Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts. Together We Are More.

      • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
      • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.
        We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

        • Generous Earned Time Off Package**
        • Health, Dental and Vision Insurance*
        • Tuition Assistance**
        • Short Term and Long-Term Disability Insurance*
        • Life & AD&D insurance*
        • Flexible Spending Accounts*
        • 403B Retirement Plan with match
        • HealthQuest Wellness Program
        • Employee Assistance Program
        • Employee Discount Program
        • Career Development Opportunities
        • Diversity, Equity and Inclusion Council
          *Available to regular status employees who are scheduled to work a minimum of 24 hours.**Available to regular status employees who are scheduled to work a minimum of 20 hours. Are you ready to make a difference in your community? Join us to be More than Medicine!Southcoast Health is an Equal Opportunity Employer

Keywords: Southcoast Health, New Bedford , Patient Access Education Specialist, Education / Teaching , New Bedford, Massachusetts

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