Insurance Specialist/Medical Office Assistant

Company: WOMENS HEALTH SERVICES PC
Location: Brookline
Posted on: February 15, 2026

Job Description:

Job Description Job Description Benefits: Opportunity for advancement Paid time off Training & development Insurance Specialist/Medical Office Assistant part-time, with potential to increase hours POSITION SUMMARY: The Insurance Specialist/Medical Office Assistant at WHS provides administrative support to the Director of Financial Services. The initial and primary focus of the position will be on insurance verification and maintenance of systems of data gathering and organization from intake through patient visits to establish efficient and accurate collection of insurance copays and payment for billable services. Other responsibilities will be established over time. RESPONSIBILITIES: Ensure that payment information (self-pay, insurance, funding) is completely and accurately collected for each patient scheduled for care Contact insurance companies in advance of visits to confirm patient eligibility and establish benefits and coverage Communicate with patients about the expected out-of-pocket costs for care and insurance coverage, if applicable Ensure required forms are completed and in the patient record Prepare daily schedule printouts (including controlled substances log, provider billing sheets) Troubleshoot insurance questions at the time of patients visits Gather missing data from visits before claims filed Communicate with patients about insurance issues after visits Assist with sending bills as needed Reconcile procedures with providers productivity prior to months end Assist with ordering and stocking office supplies Ensure that chart fillers are prepared and collated, responsible for quality of patient-facing materials Assist with phone intakes as needed (with particular attention to payment and insurance information) Collect clinic statistics as required by the state and private entities Assist with other administrative tasks as needed Potential to grow role to include must-do basics in a variety of areas managed by Director of Financial Services Potential to grow role into supervisor of medical receptionist, including on-boarding and training as needed QUALIFICATIONS: Background in insurance verification or billing procedures essential Strong willingness to work and ability to multi-task Proficiency in Microsoft systems Strong attention to detail and organizational skills Positive attitude and willingness to grow in role and responsibility Commitment to customer service Experience with Quickbooks, Tebra (electronic health record) and/or Tebra billing platform is a plus Spanish, Haitian Creole, and Brazilian Portuguese language skills desirable

Keywords: WOMENS HEALTH SERVICES PC, New Bedford , Insurance Specialist/Medical Office Assistant, Administration, Clerical , Brookline, Massachusetts