Administrative Assistant - Southeast Emergency Service Program Cape Cod/Islands

Company: Bay Cove Human Services
Location: New Bedford
Posted on: May 15, 2022

Job Description:

Mission Statement:Bay Cove Human Services partners with people to overcome challenges and realize personal potential.Job Summary:The BHUC Administrative Assistant operates the front desk of the Urgent Care Center (UCC), and is responsible for organizing, coordinating, and monitoring all non-clinical operations of the Emergency Services team and the Crisis Stabilization program under the direction of the Director of Emergency Services & Crisis Stabilization. The BHUC Administrative Assistant will provide administrative assistance including triaging calls, assisting persons served, their families and collateral service providers to get answers to questions; and providing direct support to team staff, including monitoring & coordinating daily state-wide bed search and supporting staff both in the office and in the field. The Administrative Assistant will often be the first responder to persons served, families, funders and outside providers and is therefore essential in delivering accurate and timely information to all interested parties in a way that supports Bay Cove's mission. This is a non-exempt position.Supervisory Responsibilities:N/AEssential Functions of Position:--- Manage the front door by greeting people at BHUC and answering telephone calls--- Triage and coordinate communication between the BHUC Call Center and the BHUC team--- Complete and monitor daily state-wide bed searches for boarders to include MABHA data--- Ensure answers to questions for persons served, families, community sources, and agencies are delivered in an accurate and timely manner--- Provide a range of administrative support to the BHUC team and the Crisis Stabilization program including setting up files, ordering supplies, equipment, securing taxi vouchers, compiling bills, preparing check requests, etc.--- Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.--- Maintain effective working relationships with insurers, police, DMH, DCF, local community resources, and treatment/rehabilitation programs throughout the community.--- Perform other duties as assigned by supervisor December 2021 Requirements for the Position:--- Bachelor's Degree is preferred, preferably in Psychology, Social Work, or a related area--- A High School diploma or GED is required--- Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred--- Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred--- Professional written and oral communications skills--- High degree of personal organization, attention to detail, and time management skills--- Proficiency in word processing and other computer functions using Windows, Word, and Google Applications--- Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed--- Valid driver's license preferred--- Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languagesMission Traits:--- Utilizes a flexible and responsible work style that meets evolving needs of the agency.--- Works with integrity and respects the dignity and value of all individuals.--- Exhibits mission through job knowledge, pride in work role, and advocacy.--- Promotes diversity and inclusion of all individuals.--- Works in a collaborative, compassionate manner with stakeholder/ partners

Keywords: Bay Cove Human Services, New Bedford , Administrative Assistant - Southeast Emergency Service Program Cape Cod/Islands, Administration, Clerical , New Bedford, Massachusetts