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Patient Accounts Financial Rep

Company: Southcoast Health
Location: New Bedford
Posted on: January 25, 2023

Job Description:


Work for One of the World's Best Hospitals!For Three Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!We are searching for a Patient Accounts Financial Representative to perform a variety of duties including but not limited to: Being able to provide Customer Service techniques and strong communication skills. Handle a high volume of incoming and outbound calls. Being able to provide clarification and come to a quick resolution for our patients. Follow the Credit & Collection Policy, being able to review accounts prior to referring to the collection agency. Have billing knowledge to obtain insurance information, understand how to interpret an explanation of benefits and evaluate the accounts for billing & coding inaccuracies. This includes SHG, SPG and VNA dual processes. Follow Confidentiality and HIPAA regulations. Timely follow up on accounts, which may include billing and coding requests. Being able to work independently, resolves routine issues and refer accounts when necessary. Review and work variety of correspondence timely. Being able to ask patients for collections, setting up secure online payment processing and payment plans. Ensure all questions, disputes and concerns are processed and communicated to the appropriate parties, which may include both verbally and in writing in a timely manner.


  • Hours: 40hrs
  • Shift: Day shift; 8:00am-4:30pm
  • Location: St. Luke's Hospital - New Bedford, MA
    Education and/or Experience Requirements:

    • Equal to completion of four years of high school plus additional specialized courses or training.
    • Strong background in medical customer service work is required.
    • Experience in billing is preferred and medical terminology is required.
    • Prior collection experience is preferred.
    • Must possess strong written and verbal communication skills and active listening skills.
    • Required to have the ability to deal with the public in a professional manner.
    • Three years of the above relevant work experience required.
      Must be fully vaccinated against seasonal Influenza and the COVID 19 virus and provide required vaccination documentation unless approved for an exemption or deferral by Southcoast prior to starting employment.Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts. Together We Are More.

      • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
      • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.
        We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

        • Generous Earned Time Off Package**
        • Health, Dental and Vision Insurance*
        • Tuition Assistance**
        • Short Term and Long-Term Disability Insurance*
        • Life & AD&D insurance*
        • Flexible Spending Accounts*
        • 403B Retirement Plan with match
        • HealthQuest Wellness Program
        • Employee Assistance Program
        • Employee Discount Program
        • Career Development Opportunities
        • Diversity, Equity and Inclusion Council
          *Available to regular status employees who are scheduled to work a minimum of 24 hours.**Available to regular status employees who are scheduled to work a minimum of 20 hours. Are you ready to make a difference in your community? Join us to be More than Medicine!Southcoast Health is an Equal Opportunity Employer

Keywords: Southcoast Health, New Bedford , Patient Accounts Financial Rep, Accounting, Auditing , New Bedford, Massachusetts

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