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Collections Specialist

Company: Coastal Outsourced Solutions
Location: Fairhaven
Posted on: November 16, 2021

Job Description:

JOB SUMMARY Contact delinquent customers in order to secure payment, prevent migration, reduce loss, minimize expense and stabilize any portfolio deterioration. Support the servicing of multiple financial institutions (including banks and credit unions). ESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job. Ensure a high level of customer satisfaction with customer relationship interaction and strive to quantify and minimize the financial institutions risk of loss. Handle routine collection contacts to delinquent customers from assigned queue and document collection efforts. Minimize delinquency of a specifically assigned portfolio segment and meet month-end deadlines. Negotiate payment arrangements to bring accounts current. Record factual contact information and payment arrangements. Conduct all collection activity in accordance with Coastal and Financial Institutions (FI) policy and federal and state regulatory standards. Meet standard service levels set by the management. Resolve complex problems with limited guidance. Responsible for skip tracing. Ensure confidentiality within all areas of responsibility. Positively promote the company, its services and products in various capacities as may be required including: meetings, conferences, community events, fund raising, public relations or other events as they may occur. Adherence with company policies that could be amended from time to time. Follow all procedures pertaining to the company policies of BSA, USA Patriot Act, and OFAC. Attend trainings when available and to keep abreast of all information regarding changes and updates. Report to Management any acts of disregard to these policies. Successfully complete all company required and job specific training. Perform additional duties as required.

Keywords: Coastal Outsourced Solutions, New Bedford , Collections Specialist, Accounting, Auditing , Fairhaven, Massachusetts

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