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Auditor

Company: Wianno Club
Location: Osterville
Posted on: April 8, 2021

Job Description:

Status: Seasonal (May to October), Full Time (40 hours per week depending upon occupancy levels), Non-Exempt. Responsibility: Low level of supervision needed. High level of operational decision making. Reports to: Front Desk Manager and/or Front Desk Supervisor Supervises: Security Skill: Excellent Administrative Skills - Use of technology, verbal and written communication, business correspondence, organization, time management. Advanced Management Skills Decision making, planning, problem-solving, communication, delegation, time management, organization, interpersonal skills. Excellent Supervisory Skills Communication, leadership, conflict resolution, motivation, interpersonal skills, understand diversity and generational differences. Excellent Teamwork and Communication Skills Interact, work and relate with people, listen, speak, read, write, observe, use English fluently. Excellent Customer Service Skills Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, professionalism. Advanced Driving Skills possess a valid drivers license and an acceptable driving record. Be able to drive cars with manual and automatic transmission. Parking skills. Effort: Low Bend, reach, push, pull, lift and carry up to 30 pounds Work Conditions: Level 2 Mostly indoors, air conditioning, variable schedule based on business demands. Duties: Be visible at the reception desk at all times. Welcome members and guests in a friendly and professional manner. Greet members by name. Perform the function of the nightly audit including reconciling all daily financial activity, completing daily reports in accordance with policies and procedures. Print, e-mail and distribute all daily reports. Work in liaison with Security and night cleaning crew to insure productivity levels are maintained at a high standard. Prepare for the next days activities including preparing the daily function display sheet, arrival and departure information. Provide members and guests with a positive first impression at time of check in as well as a positive lasting impression at check out. Use proper telephone etiquette. Be familiar with all department heads and managers; their names, job titles, phone extensions, office location and areas of responsibility. Follow through on all members and guests needs. Professionally and courteously handle member or guest concerns and complaints informing the Guest Services Manager of all problems and solutions. Be familiar and communicate effectively information regarding the Club, its guest rooms, Club amenities, dining options, dress codes, hours of operation and all services provided. Promote the Clubs food and beverage outlets prior to suggesting off property dining options. Be familiar with information regarding Cape Cod, the immediate area, local attractions and activities and local dining options. Preform a daily shift audit report to prove your entries. All mis-postings should be corrected prior to punching out. View and update all departmental communication centers including e-mails, daily logs, no shows, early departures, group resumes, quick response log, lost and found log and daily shift information board. Follow the Clubs policy as it pertains to lost & found items. Complete and fill out daily AM & PM checklists as required. Ensure that the reception desk is inventoried, organized and stocked with necessary office supplies, including brochures, and concierge information. Work in liaison with the accounting department to ensure that all daily work is accurate and that cash banks are counted daily and accounted for. Immediately report any shortages or overages. Perform a daily bucket check to ensure that all guests have been checked in and that market segments and room rates are accurate. Review all adjustments and/or rate changes Guest Services Manager. Account for room keys and walkie talkies are signed out properly. Be familiar with and follow the Clubs emergency procedures and be prepared to handle an emergency situation if one arises. Work closely with the housekeeping department in communicating special requests and special circumstances (early arrivals, early departures, no-shows, etc.) Represent the Club in the highest standard as possible both on and off property. Other related duties as assigned. None

Keywords: Wianno Club, New Bedford , Auditor, Accounting, Auditing , Osterville, Massachusetts

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