Medical Assistant I, Hematology & Oncology
Company: Lahey Hospital and Medical Center
Location: Burlington
Posted on: May 4, 2024
Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job
Type:RegularScheduled Hours:40Work Shift:Day (United States of
America)Position Summary:
Under the general supervision of the designated supervisor
(depending on the location) and in collaboration with a clinical
overseer, where applicable, the Medical Assistant is responsible
for assisting in the delivery of high quality and safe clinical
care. S/he will assist with patient care and operational flow by
performing clerical and clinical duties as needed within the scope
of their training and applicable to the kind of practice and
patient population.
The MA I will organize work to enhance patient satisfaction and
provider efficiency. S/he will collaborate with providers for daily
needs/schedule coordination, by reviewing provider schedule and
anticipating patient, provider and appointment needs at the time of
the patient visit, keep visits running on time, communicate delays
with patients, manage same-day schedule additions, ensure exam
rooms are properly supplied and provide support for patient forms
completion. The MA I is responsible for following and sustaining
all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of
empathetic and efficient care and service will have a direct impact
on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s),
other health care provider(s), and other ambulatory support staff
within the department and with other disciplines to deliver patient
care.Job Description:Sign on Bonus! - -Lahey Hospital and Medical
Center is now offering up to a $1,500 in signing bonuses for our
Medical Assistant positions. - -Important Details: Signing Bonuses
are paid out in three payments.You will receive your first payment
(one third of the total amount) upon completion of the first 30
days of employment.You will receive the second payment upon
completion of six (6) months and the third payment (final of the
total amount) owe upon completion of one year following your start
date.The bonus payments will be paid on the next regular pay day
following the date on which you become eligible for the bonus. All
payments are subject to applicable taxes. -Essential Duties &
Responsibilities:Clinical Considerations and Decision Making: Ways
in which the MA comes to understand the problems, issues or
concerns of patients/families, to attend to relevant/critical
information and to respond in concerned and involved ways.
Accountable for providing safe patient care by demonstrating
organizational skills that maintain and coordinate safe delivery of
quality care for assigned patients/families.Participates in a
culturally competent plan of care that identifies patient problems,
expected outcomes, and addresses preventative measures.Delivers
care that is specific to the age of the patient.Cares for patients
as delegated by the provider, RN or LPN within scope of practice
and competence.Contributes information provided by the patient or
family for the assessment of health status.Evaluates outcomes of
interventions within their scope and follows directions on a
modified plan of care.II. Collaborative Relationship: Collaborates,
cooperates, and communicates with other health care personnel to
ensure quality and continuity of care.A. Establishes collaborative
relationships with nurses, physicians, other colleagues, patients
and families.B. Participates in and supports the educational plan
for patient and family.III. Clinical Guidance: The MA, within the
scope of his/her practice and department specific skills, is
responsible for the nature and quality of care they provide for
patients. -Demonstrates appropriate behavior by adhering to unit
policies and procedures and practice guidelines specific to the
setting. Demonstrates the ability to provide and maintain patient
safety in the environment of care.Demonstrates skills as a
responsive and supportive team member. Demonstrates ability to
fulfill role in regulatory compliance and readiness.Clinical/Direct
patient care (The procedures performed may vary from practice to
practice based on specialties, department's staffing model and/or
patient population.)
- Greets, identifies, transports and/or escorts patients to exam
room.
- Accurately obtains all elements of the MA rooming standards. -
Documents data in Electronic Health Record (EHR.) - - Reports
findings as needed to provider. - Using the Pended Order workflow,
pends orders as needed for provider signature.
- Prepares patient for examination: - - - - - - - - - -
- Asks patient for and documents chief complaint, symptoms, and
duration of symptoms in EHR.
- Obtains history and reviews medication list. Asks patient if
they need any medication refills and queues refills in EHR.
- Documents all drug and other allergies.
- Documents smoking history
- Takes vital signs (Height, Weight, Blood Pressure, Pulse,
Respiration, Temperature)
- Observes patient, documents and reports findings to
provider.
- Alerts the provider when patient is ready and communicates
pertinent clinical information.
- Notifies provider of an abnormal vital signs, elevated pain
scores or safety concerns. -
- Assists the provider with the patient visit and care as
required:
- Prepares special equipment, instruments and supplies as
needed.
- Provides instructions to patient regarding any diagnostic test
and procedure after they have been educated by the provider.
- Prepares and labels specimens obtained by the MA or the
provider for transport based on the Labeling Policy. - Tests
specimens as necessary and according to proper procedure. -
Specimens may include, but not limited to:
- Blood (phlebotomy)
- Clean-voided urine
- Finger stick blood sugar tests
- Stool for occult blood.
- Rapid strep testing
- UCGs (pregnancy tests)
- Urine for microalbumin
- Glycohemoglobin A1C
- Pro time
- Assists with throat cultures, PAP smears, wound cultures,
biopsies, and joint injections.
- Performs electrocardiograms, spirometries, monofilament
testing, vision and hearing testing according to departmental
standards.
- Assists with wound care.
- Assists with other testing, in accordance with medical
assistance training.
- Assists provider with minor procedures.
- Documents testing/results per practice protocol.
- -Administers immunizations based on written provider orders (as
allowed by the practice license.)
- Administers injections based on written provider orders (as
allowed by the practice license.)
- Follows department procedures related to access to
non-controlled medications, such as IV solutions and vaccines, when
granted access to these medications as part of the job functions.
-
- Performs Phlebotomy procedures (back up to phlebotomist)
(drawing of blood, spinning of bloods)
- Clinical and Quality/Improvement Competency
- Meets expectations and maintains competencies of new hire
orientation skills checklist, annual competency verification and
participates in education programs provided.
- Is alert to Quality Improvement and CQI issues as well as to
unsafe working conditions. - Notifies manager of concerns. -
Participates in unit-based QI activities and is familiar with unit
measurement data.Non-Clinical/Indirect patient care
- Pre-visit planning
- Organizes and prioritizes daily work to ensure patient needs
are met and provider schedules run efficiently.
- Participates in huddles to anticipate, understand and address
the daily needs of our patients and providers to ensure proper
workflow.
- Reviews patient records against quality measures and best
practice indicators and advises providers of potential
documentation and care gaps.
- Prepares supportive documentation for scheduled
appointments/procedures.
- Reviews record for completeness before appointment and update
as appropriate.
- Inserts the required forms per procedure and department
protocol.
- Follows up with patient or specialist to ensure patient care
plans since last appointment were followed and results are
available for physician review.
- Confirms that lab and other ancillary tests are performed, and
results documented.
- Post visit work.
- Enters charges and reviews patient record for billing accuracy
performing quality checks on ICD-10 and CPT codes and other related
information in order to streamline the billing process per practice
protocols.
- Assists the providers with work outside the visit related to
managing a panel of patients.
- Partners with patient and family in supporting patients' short-
and long-term goals.
- Supports care coordination for identified patients across the
continuum in collaboration with provider and community
agencies.
- Performs designated tasks related to tracking test results and
may communicate normal lab and imaging test results, either written
or verbally as directed by provider.
- Provides and reviews instructions to patient regarding any
diagnostic test and procedures. - Provides patient with written
education materials and diagnostic prep as needed. -
- Serves as a liaison with patients, families to physicians, case
managers, 3rd party payers, et al.
- Reviews, manages and enters registry health data for identified
patient populations.
- Monitors patient progress by utilization of disease specific
registries to proactively reach out to patients to meet their
health care goals.
- Assists in the maintenance of the EMR.
- Scans miscellaneous loose reports into the EMR
- Ensures exam rooms, supplies and equipment are
maintained/stocked.
- Prepares equipment and packages to be sent for sterilization
following site protocol.
- Maintains appropriate supplies and linen.
- Prepares orders for routine medical supplies. - Monitors
expiration dates and rotates inventory.
- Prepares, cleans and maintains equipment, addressing issues in
a timely manner to ensure availability of equipment.
- Cleans and prepares the exam room and other patient areas
between patients.
- Communication
- Manages provider In Basket folders per department standards,
including lab/test tracking and referrals. -
- Reviews faxes, letters, forms, etc. and completes as much
necessary information within scope before handing off to
provider.
- Receives patient messages and reviews with provider.
- Administrative Support
- Provides back up or periodic administrative assistance to the
practice as needed, including but not limited to
- Answers provider phone calls and routes to appropriate person.
- Takes and documents clear messages, handles requests for
information and research issues.
- Provides front desk coverage. - Greets patients, registers
patients verifying health insurance information, collects
co-payments, etc.
- Schedules patient appointments and collects pre-registration
information, reviews and verifies eligibility of insurance.
- Provides check out desk coverage. - Schedules follow up
appointments and/or provide information about recommended
specialists. - Schedules diagnostic and specialty appointments as
ordered by the provider. - Completes referrals and
pre-authorizations per healthcare payer and practice
protocols.Organizational Responsibilities
- Maintains strict adherence to the Lahey Health confidentiality
policy.
- Incorporates the Lahey Health Guiding Principles, Mission
Statement and goals into daily activities.
- Complies with all Lahey Health policies and clinical
protocols.
- Complies with behavioral expectations of the department and
Lahey Health.
- Demonstrates an understanding of the job description,
performance expectations and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the
needs of our customers and consistently adheres to customer service
standards.
- Participates in and successfully completes mandatory
education.
- Demonstrates a commitment to life-long learning and their
field.
- Completes various special projects and responsibilities as
assigned to share the workload and/or to recognize experience
and/or performance.Minimum Qualifications:Education:High School
Diploma or equivalent required.Preferred: - Graduate of an
Accredited Medical Assistant program or has obtained a Medical
Assistant Certification (AAMA, CCMA, RMA, NCMA).Licensure,
Certification, Registration:Preferred: Certification required upon
hire and maintained if not a graduate of an accredited medical
assistant program.Note: Those hired prior to May 28, 2017, without
a certification are grandfathered in this position. -Skills,
Knowledge & Abilities: -Strong interpersonal and customer service
skills required to communicate with patients, family members,
physicians and other health care providers, as well as other
colleagues. -Knowledge of medical terminology. -Must possess strong
problem-solving abilities and analytical skills to ensure patient's
needs are met. -Must possess basic computer skills to input and
retrieve clinical information, as well as patient registration and
appointment information. -Utilizes critical thinking and good
judgement in performance of tasks. -Must possess good
organizational skills and the ability to multitask and to
prioritize daily assignments to ensure smooth workflow. - - - - - -
- - - -FLSA Status:Non-ExemptAs a health care organization, we have
a responsibility to do everything in our power to care for and
protect our patients, our colleagues and our communities. Beth
Israel Lahey Health requires that all staff be vaccinated against
influenza (flu) and COVID-19 as a condition of employment. about
this requirement.More than 35,000 people working together. Nurses,
doctors, technicians, therapists, researchers, teachers and more,
making a difference in patients' lives. Your skill and compassion
can make us even stronger.Equal Opportunity
Employer/Veterans/Disabled
Keywords: Lahey Hospital and Medical Center, New Bedford , Medical Assistant I, Hematology & Oncology, Other , Burlington, Massachusetts
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