Account Specialist - Produce
Company: UNFI
Location: Providence
Posted on: April 26, 2024
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Job Description:
Purpose: Supports overall sales growth plan by increasing sales
while providing enhanced customer service to customers. Responsible
for handling produce and/or non-produce for assigned accounts by
anticipating customer needs, managing sales margins, entering
customer orders and expanding new customer base.Job
Responsibilities: Responsible for meeting or exceeding established
targets for sales and gross margin with assigned customer list.
Provide strategies and creative solutions for assigned
accounts.
Maintain existing customers and revenue; develop and grow customer
business, partnerships, and relationships. Identify, qualify, and
make phone solicitations of potential new customers.
Provide Division sales leadership with feedback from customers on
Sales Team effectiveness.
Solicit and process customer orders.
Visit customer accounts as necessary to enhance relationships,
build/develop business and resolve customer problems.
Ensure customers receive timely and accurate information on product
availability, quality, and price. Suggest substitutions to
customers for items ordered that are unavailable or otherwise
unacceptable; encourage customers to purchase maximum amount of
product conducive to their business.
Respond to customer phone inquiries and assist with customer
problems, complaints, and requests for resolution.
Process and control credit requests per Company policy; enter
credits into Sales system; monitor history and report results.
Coordinate Sales activities with Quality Control, Transportation,
Accounting and Purchasing to ensure customer satisfaction on all
levels.
Assist in training and mentoring of new and/or junior staff members
Perform duties in accordance with HACCP and Safe Quality Food (SQF)
policies and procedures, as appropriate for location.
Follow all policies and procedures outlined in the Albert s Recall
Plan. Lead and serve as a role model for others in the organization
by consistent demonstration of high ethical standards.
Perform other duties and projects as assigned by management.Job
Requirements:EDUCATION/CERTIFICATION:
Associates degree or equivalent training and experience
EXPERIENCE:
1-3 years in a food distribution or sales environment preferred
KNOWLEDGE:
Knowledge of the perishable and organic food industry preferred
SKILLS/ABILITIES:
Competent with MS Office Suite, including Outlook, Excel and Word;
PowerPoint
Excellent verbal and written communication skills
Proven negotiation skills as demonstrated by previous work
experience
Able to develop and maintain effective, positive internal/external
working relationships with a diverse group of individuals
Comfortable in an open, dynamic and collaborative work
environment
Strong organizational skills with ability to multi-task. Ability to
work independently and exercise good judgment
Proven customer service standards
Able to resolve issues appropriately and in a timely mannerAll
qualified applicants will receive consideration for employment
without regard to race, color, age, religion, sex, sexual
orientation, gender identity or expression, national origin,
disability, or protected veteran status. UNFI is an Equal
Opportunity employer committed to creating an inclusive and
respectful environment for all. - M/F/Veteran/Disability. VEVRAA
Federal Contractor.
Keywords: UNFI, New Bedford , Account Specialist - Produce, Other , Providence, Massachusetts
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