Senior Technical Support Engineer
Company: NetScout Systems Inc.
Location: Westford, MA
Posted on: June 16, 2017
Job Description:
NetScout Systems Inc. Position: Senior Technical Support Engineer (Westford, MA) Position requires ability to relocate to unanticipated
locations throughout the U.S. Duties: Configure, monitor, and support network service
assurance products and solutions for the client’s Enterprise and 4G/LTE
wireless networks. Implement strategic LTE, IMS and next generation
projects for clients in accordance with network management best practices.
Leverage knowledge of LTE/ IMS, wireless data networks and Linux
operating system to maintain high availability of the product suite on-site, as
well as ensure continuous and ongoing access to the critical data
provided by network monitoring products. Coordinate product configuration
changes and upgrades, as well as perform ongoing maintenance of complex
product deployment. Apply knowledge of 3GPP/3GPP2/IETF Standards and
IP technologies to provide documented in-depth technical solutions
and training for engineers, as well as contribute to the ongoing
development and optimization of customer network performance, procedures,
and infrastructure. Provide technical guidance in troubleshooting
and root causing 3G/4G, IMS and VoLTE issues and outages. Interface with
Support, Sales, Development, and SQA teams in order to identify and
resolve client issues as per the defined SLAs. Requirements: Master’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Information Systems, or a
related field and three (3) years of experience supporting and delivering
Telecom infrastructure for 3G and 4G networks; or in the alternative,
a Bachelor's degree (or foreign equivalent) in Computer
Science, Electrical Engineering, Information Systems, or a related field
and five (5) years of experience as indicated above. Also requires demonstrated expertise (DE): leveraging Protocol
Analyzer and debugger tools to perform network management and monitoring,
and deliver technical solutions to IMS, VoLTE and 3G/4G issues; DE
in end- to-end architecture, call flows, and troubleshooting of
3GPP/3GPP2 wireless networks, including CDMA 1X/EVDO, UMTS, and LTE; DE
working with enterprise and wireless network applications, and
protocols including IP Multicast (PIM), DNS, SIP, RTP, GTP, and GRE to
monitor and ensure network stability; and DE working with IP routing &
switching, IP/MPLS, VoIP, Ethernet technologies and troubleshooting carrier
grade backhaul and core networks, and automating system administrative
tasks using PERL and shell scripting. To apply, submit resume referencing Job Code #SJ-STSE to careers@netscout.com.
Keywords: NetScout Systems Inc., New Bedford , Senior Technical Support Engineer, IT / Software / Systems , Westford, MA, Massachusetts