Medical Assistant/ Medical Secretary Gastroenterology
Company: Mount Auburn Hospital
Location: Cambridge
Posted on: May 9, 2024
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job
Type:RegularScheduled Hours:40Work Shift:Day (United States of
America)The Medical Assistant/Medical Secretary provides high
quality, direct patient care in a team-based model to our BILH
Primary Care-Mt. Auburn patients and supports smooth and efficient
administrative and clinical practice operations. The Medical
Assistant has the ability to work with people from different
backgrounds and respects the beliefs of all patients and team
members. Reports to the Practice Manager.Job Description:Essential
Responsibilities including but not limited to:1. - - -Through
relationship development and care team coordination, contributes to
the BILH Primary Care-Mt. Auburn patient, practice, and
organizational goals. Develops long term empathetic relationships
with patients, families and colleagues to contribute to patient
care.2. - - -Assists patient over the course of their visit:
facilitates timely flow and informs patient and provider of any
delay in a timely manner, engages with patient on visit reason,
updates medication and allergy lists, reviews screening questions
(i.e. PHQ-9), acts as liaison between patient and practice staff to
ensure optimal flow and service delivery.3. - - -Communicates
clearly with patient and team: provides hand-off to provider
entering the exam room (e.g., reason for the visit, abnormal
vitals, patient stories).4. - - -Performs medical assisting duties
under proper supervision, which may include, but are not limited
to: obtaining accurate vital signs, height, and weight
measurements, performing EKGs, point of care testing, phlebotomy,
administering immunizations (certified MAs only), and assisting
during routine procedures.5. - - -Essential to Population Health
efforts by leading conversations to meet quality and population
health goals through outreach and health coaching. Monitors
practice activity, both electronically and in person. Identifies,
addresses, and conducts outreach to patients with health
maintenance or chronic disease management needs. Assists with
related data gathering and basic health coaching.6. - - -Monitors,
orders, and/or maintains medical equipment and supplies, ensuring
they are clean, sterilized, stocked, and within expiration dates.
Adheres to control standards. Maintains an unobstructed area for
patient access.7. - - -Works within the electronic health record
system (EHR) to queue prescription renewals and add new medications
for review by a licensed provider. As directed by a clinician,
enters/scribes orders for tests, services, or appointments in the
EHR. Accurately documents tasks performed during the visit as they
are completed to ensure proper billing.8. - - -Schedules related
diagnostic and lab tests making every reasonable effort to
accommodate patient and provider needs. Verifies patient insurance,
including prior authorizations, referrals and pre-certifications.9.
- - -Identifies OSHA compliance issues. Ensures patient safety
practices to prevent/eliminate risk of patient harm. Promptly
reports adverse patient events and near misses. Ensures that
Patient Health Information(PHI) is only used for purposes of
patient TPO (treatment, payment, and operations).
(essential)Required Qualifications:1. - - -High School diploma or
GED required. Bachelor's degree in Health Science preferred.2. - -
-License Medical Assistant Certificate preferred., or Registration
Certified Nursing Assistant preferred., or Certificate 1 EMT Basic
License preferred., or Certificate 2 Phlebotomy Certificate
preferred.3. - - -0-1 years related work experience required.4. - -
-Demonstrated Medical Assistant (MA) competencies within one year
of hire.5. - - -Basic familiarity with computers. Ability to
navigate at a basic level within web-based applications.Preferred
Qualifications:1. - - -Certified Medical AssistantCompetencies:1. -
- -Decision Making: Ability to make decisions that are based on
specific instructions, standard practices and established
procedures which generally require little or no supervision.2. - -
-Problem Solving: Ability to address problems that are routine,
somewhat repetitive and generally solved by following clear
directions and procedures and by identifying opportunities for
process improvements.3. - - -Independence of Action: Ability to
follow general instructions and procedures as provided. Work is
monitored by supervisor/manager.4. - - -Written Communications:
Ability to communicate clearly and effectively in written English
with internal and external customers.5. - - -Oral Communications:
Ability to comprehend and converse in English to communicate
effectively with medical center staff, patients, families and
external customers.6. - - -Knowledge: Ability to demonstrate full
working knowledge of standard concepts, practices, procedures and
policies with the ability to use them in varied situations.7. - -
-Team Work: Ability to work collaboratively in small teams to
improve the operations of immediate work group by offering ideas,
identifying issues, and respecting team members.8. - - -Customer
Service: Ability to provide a high level of customer service to
patients, visitors, staff and external customers in a professional,
service-oriented, respectful manner using skills in active
listening and problem solving. Ability to remain calm in stressful
situations.Age based Competencies: Employees in this job must be
competent to provide patient care to the following age groups:
Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young
adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -
over.Social/Environmental Requirements:1. - - -Work requires close
attention to task for work to be accurately completed. Intermittent
breaks during the work day do not compromise the work.2. - - -Work
routine is fairly consistent, but employee needs to be able to use
judgment to respond to events several times a week.3. - -
-Potential exposure to adverse environmental conditionso - -
-Daily: -Protective equipment
required(Respirator,earplugs,mask,gloves,eyewear etc), Potential
exposure to infectious diseases and/or airborne pathogens,
Potential exposure to infectious diseases and/or bloodborne
pathogens.4. - - -Health Care Status: -HCW1: Regular, day-to-day
contact; both face-to-face and hands-on (having close contact
within three feet for at least five minutes). Examples: physicians,
clinical nurses, phlebotomist, medical assistants, PFT tech, and
x-ray tech.- Health Care Worker Status may vary by
departmentSensory Requirements:Close work (paperwork, visual
examination), Color vision/perception, Visual clarity Physical
Requirements:Medium work: Exerting up to 50 pounds of force
occasionally and or up to 20 pounds of force frequently. Job is
physical in nature and employee needs to stand and/or move around
through the majority of their shift.This job requires frequent
sitting, walking, standing, bending neck, bending waist, twisting
neck, twisting waist, Power Grasping using both hands, Fine
Manipulation using both hands, Pushing/Pulling using both hands,
Keyboard use, Reaching-below shoulder height, Lifting and carrying
items weighing up to 10 lbs.There may be occasional Reaching-above
shoulder height, Pushing items weighing up to 10 lbs, Pushing items
weighing up to 25 lbs.Rarely there may be Lifting and carrying
items weighing up to 25 lbs, Lifting and carrying items weighing up
to 50 lbs, Pushing items weighing up to 50 lbs, Push a wheelchair
or wheeled bed containing a patient weighing up to 250 pounds, with
assistance.FLSA Status:Non-ExemptAs a health care organization, we
have a responsibility to do everything in our power to care for and
protect our patients, our colleagues and our communities. Beth
Israel Lahey Health requires that all staff be vaccinated against
influenza (flu) and COVID-19 as a condition of employment. about
this requirement.More than 35,000 people working together. Nurses,
doctors, technicians, therapists, researchers, teachers and more,
making a difference in patients' lives. Your skill and compassion
can make us even stronger.Equal Opportunity
Employer/Veterans/DisabledJob Type: RegularTime Type: Full timeWork
Shift: Day (United States of America)FLSA Status: Non-Exempt
Keywords: Mount Auburn Hospital, New Bedford , Medical Assistant/ Medical Secretary Gastroenterology, Administration, Clerical , Cambridge, Massachusetts
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